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Chapter One: Understanding Communication - PowerPoint PPT Presentation

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Chapter One: Understanding Communication. Public Speaking - Unit One. Inspiring Speeches of the 20 th Century. Communication. the process of sharing information by using symbols to send and receive messages. Communication has 6 Functions. Interpersonal Communication.

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the process of sharing information by using symbols to send and receive messages

interpersonal communication
Interpersonal Communication

communication between two or more people

intrapersonal communication
Intrapersonal Communication

talking to oneself

formal settings
Formal Settings

situations that you can prepare for ahead of time

the communication process consists of a series of several interrelated steps
The communication process consists of a series of several interrelated steps:
  • Finding Ideas to Speak About
  • Especially important for occasions such as group discussions and public speaking
Adapting to Your Audience - learning something about the people you address.
    • Individual Characteristics - look at such things as a person’s personality, interests, and aspirations
    • Cultural Characteristics - look at such things as age, religion, and national and ethnic background
    • Sociological Characteristics – look at elements such as their affiliations, educational backgrounds, and occupations
Encoding and Decoding Information
    • Encoding - the process of turning ideas and feelings into verbal and nonverbal symbols
    • Decoding - finding the meaning of verbal and nonverbal symbols

Interpreting Feedback

    • We expect people to respond to our messages.
    • Feedback expresses what they think, feel, and observe.
Dealing with Interference
  • Interference - anything that gets in the way of clear communication
    • Physical Noise- consists of any sounds that prevents a person from being heard
    • Psychological Noise - thoughts and feelings that distract people from listening to what is said
    • Semantic Noise - interference caused by words that trigger strong negative feelings against the speaker or the content of the speech
the communication model
The Communication Model


Two Types

of Noise




Physical Noise - “I hear”


Psychological Noise - “I feel”