Understanding intercultural communication second edition
Download
1 / 16

Understanding Intercultural Communication Second Edition - PowerPoint PPT Presentation


  • 260 Views
  • Uploaded on

Understanding Intercultural Communication Second Edition. Chapter 2 What is Intercultural Communication Flexibility? Stella Ting-Toomey & Leeva C. Chung OXFORD UNIVERSITY PRESS. PowerPoint Slides Designed by Alex Flecky and Noorie Baig. TODAY’S MENU.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Understanding Intercultural Communication Second Edition' - dooley


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Understanding intercultural communication second edition

Understanding Intercultural Communication Second Edition

Chapter 2

What is Intercultural Communication Flexibility?

Stella Ting-Toomey & Leeva C. Chung

OXFORD UNIVERSITY PRESS

PowerPoint Slides Designed by Alex Flecky and Noorie Baig


Today s menu
TODAY’S MENU

I. Defining Intercultural Communication:

A Process Model

II. Practicing Intercultural Communication Flexibility

III. Developing Intercultural Communication

Flexibility

IV. Deepening Intercultural Process Thinking


I defining icc a process model
I. Defining ICC: A Process Model

Intercultural communication:

  • symbolic exchange (digital, analogic)

  • process (transactional, irreversible)

  • cultural community

  • negotiate shared meanings (content, relational, identity meaning)

  • interactive situation (relational, psychological, physical)

  • embedded societal system (multilayered context)


I defining icc a process model1
I. Defining ICC: A Process Model

Person B’s cultural frame of reference

Person A’s cultural frame of reference


Ii practicing intercultural communication flexibility
II. Practicing Intercultural Communication Flexibility

Introduction Section:

1. Flexible and inflexible intercultural communication

2. Ethnocentric and ethnorelative mindset


Ii practicing icc flexibility
II. Practicing ICC Flexibility

Ethnocentric mindset…

- Stuck in own cultural worldviews, using our own cultural values as standards to evaluate others’ behaviors.

- Viewing our cultural way of living as “natural” and what’s going on in other cultures as “unnatural.”

  • Evaluating the communication norms of our own cultural group as more “proper.”

  • Acting in a conscious or unconscious manner in favor of the ingroup standard to the exclusion of outgroup standard.


Ii practicing icc flexibility1
II. Practicing ICC Flexibility

Ethnorelative mindset…

- Understanding behavior from the other person’s cultural frame of reference.

- Suspending ethnocentric, reactive judgments and engaging in a systematic cross-cultural comparative analysis.

- Promoting a respectful, inclusive climate via competent communication skills practice.


Ii practicing icc flexibility2
II. Practicing ICC Flexibility

A. Three Content Components:

Knowledge, Attitude, and Skills

B. Three Criteria:

Appropriateness, Effectiveness, and

Adaptability


Iii developing intercultural communication flexibility
III. Developing Intercultural Communication Flexibility

  • Staircase Model: Four Stages of Flexible Intercultural Communication

    1. Unconscious incompetence: blissfully ignorant

    2. *Conscious incompetence: semi-awareness

    3. Conscious competence: “full mindfulness”

    4. Unconscious competence: “mindlessly mindful”

    * Pretty Woman – Which stage are the women in at the store on Rodeo Drive? What lesson did Julia Roberts teach them?



Iii developing icc flexibility1
III. Developing ICC Flexibility

Movie Analysis: Outsourced film clip

Questions to think about:

  • Which stage of the staircase model is Aunty-ji operating from? How did Todd react to Aunty-ji’s comments?

  • Did you find Aunty-ji’s questions too intrusive? What culture-sensitive information can you use to justify her questioning?

  • At what point in the clip did Todd switch from unconscious incompetence to conscious incompetence?

  • Apply the three content components (knowledge, attitude, and skills) from your chapter to help Todd and Puro reach the conscious competency stage.


Iii developing icc flexibility2
III. Developing ICC Flexibility

  • A Mindful Perspective: Flexible Communicators:

  • Attune to their own internal assumptions, values, and expectations.

  • Attend to alternative assumptions, values, and expectations of the cultural strangers.

  • Learn to understand unfamiliar behaviors from multiple cultural angles.

  • Are committed to shift communication styles when appropriate to the persons, goals, and cultural context = ICC Flexibility.


Nacirema application exercise
NACIREMA Application Exercise

Instructions:

-- Need 3 - 5 volunteers to take a walk outside and be

prepared to visit a new culture.

-- Inside the classroom: Get ready to play. Will give you the Nacireman cultural values and rules.

-- Enjoy! Play out and dramatize your new roles.


Iv deepening intercultural process thinking
IV. Deepening Intercultural Process Thinking

Realize that ICC often involves these principles:

  • Mismatched expectations stem from group differences.

  • Involves degrees of biased intergroup perceptions, overgeneralizations, stereotypes.

  • Simultaneous decoding and encoding of verbal/nonverbal messages.

  • Multiple goal transactions: content, relational, identity.

  • Calls for understanding of diverse communication approaches and styles.

  • Often involves well-meaning culture bumps or clashes.

  • Always takes place in context and in embedded systems.



Parting thoughts
Parting Thoughts…

A traveler without observation

is like a bird without wings…

~ Author unknown


ad