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Integrated Risk Management Final Report

Integrated Risk Management Final Report. Christian DeVoll, Risk Management Specialist June 23, 2011. IRM Benchmark Policy. Reduce Member losses Loss rate comparison for fixed route: On board injuries, pedestrian events, and collisions Member Satisfaction Survey . Assessment Criteria.

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Integrated Risk Management Final Report

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  1. Integrated Risk ManagementFinal Report Christian DeVoll, Risk Management Specialist June 23, 2011

  2. IRM Benchmark Policy • Reduce Member losses • Loss rate comparison for fixed route: On board injuries, pedestrian events, and collisions • Member Satisfaction Survey

  3. Assessment Criteria • Quantitative Return on investment Loss Rates • Qualitative Value added Satisfaction Survey

  4. Quantitative Benchmarking • Benchmarking period July 1, 2007 – June 30, 2009 July 1, 2009 – June 30, 2011 • Loss rates Losses x 1000 Miles

  5. Qualitative Benchmarking • Worker’s Compensation • Safety Committees and Preventability Guidelines • Rural Boarding & Alighting Guidelines • OTRP/WSTIP Training Project

  6. Qualitative Benchmarking • Training Reasonable Suspicion Drug & Alcohol Training for Supervisors – four classes Refresher Training • Serious Loss Cases – 54 • Satisfaction Survey Point of contact 14 replies (Why?) Met expectations overall

  7. IRM Costs • 2007 Board approved $1.3 million for IRM Program • 2008 spent $500,000 on Select Inc. • Wages and Benefits, Expenses, and Project Costs $300,000 (March 2009 – June 2011) Cost of IRM to date $800,000 (2007 – Current)

  8. Challenges of the Program • System wide communication Intent of the program • Time management Over 109 site location visits in 2 year period • Best Practice Policy Recent adoption of Loss Prevention Policy Revising best practice policy document and complete system wide review

  9. Loss Rate Comparison • 2007 - 2009 average 31.63 2009 - 2011 average 22.29 • Only 3 member’s had increases • Member’s average – above or below?

  10. Event Loss RateCapped at $10,000 Current IRM Savings $653,518 + Indirect Program Savings (Workers Comp, Vanpool, Networking, etc.)

  11. Future Recommendations for IRM • Incorporating IRM into existing loss prevention program at WSTIP • Focus on Serious Loss Analysis to identify high exposure incidents to reduce risk to the pool • Web portal training: On board passenger injuries, Supervisor interviewing techniques

  12. Recommendations cont’d • On going supervisor training in Risk Management best practices with a possible certificate program • Assist awareness and communication to individual member's safety committees • Identify and address individual member’s expectations

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