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Integrated Risk Management

Service and solutions. Integrated Risk Management. Public Works and Government Services Canada (PWGSC) Real Property Services (RPS). Hank van der Linde Director General Asset and Facilities Management Services Real Property Services Public Works and Government Services Canada.

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Integrated Risk Management

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  1. Service and solutions Integrated Risk Management Public Works and Government Services Canada (PWGSC) Real Property Services (RPS) Hank van der Linde Director General Asset and Facilities Management Services Real Property Services Public Works and Government Services Canada

  2. Presentation Outline • Our Risk Management context • Integrated Risk Management Framework • Culture and Supportive Environment • Project Delivery System • Future Direction

  3. Our Risk Management Context • Modern comptrollership - Results for Canadians • Government policy and direction • Fostering a risk aware culture and supportive environment • Managing risk on behalf of our clients

  4. Categories of Risk • Strategic Risks: Risks entailing significant sensitivity. These risks are not easy to deal with because they cannot be directly controlled. They also include significant horizontal operational and project risks. • Operational Risks:Risks that can generally be controlled. These risks are associated with areas such as operational processes, human resources, integrity, liability, information processing, technology and financial issues. • Project Risks:Risks associated with technical, development, implementation and management issues that affect cost, quality, schedule and safety.

  5. Part II Policy Part III Tools and techniques Integrated Risk Management Framework Part I Risk Context andOrganizational Setting

  6. Key Elements of Our Approach Moral Contract • Managers foster an environment of support within which employees can manage risks. Employees determine level of risk associated with each activity and apply an appropriate Risk Management approach suitable for that level of risk. Risk Tolerance • The guidelines communicate management’s risk tolerance and define the approaches depending on level of risk and risk factors. Communication • Roles and responsibilities • Tools and techniques

  7. RPS Risk Management Process Understand Objectives Risk Identification Risk Assessment Risk Communication & Context Risk Response Monitoring & Reporting

  8. Office Accommodation and Real Estate Services • Investment analysis reports • Lease control framework • Capital project priority ranking policy Front Line Tools in RPS (Examples) Architectural and Engineering Services • Risk management committee • On-line project management practice standard • Integrated support centre (including risk management expertise) • Formalized risk management plans on all projects

  9. Front Line Tools in RPS (Cont’d) Asset and Facilities Management Services • AFD management: KPIs, tenant satisfaction survey • Contract management: change order centres, standing offers • Security threat and risk assessments (TRA)

  10. Project Delivery System Planning Definition Implementation Commissioning Operating Evaluation

  11. Future Direction • Communications, awareness training • Risk Management Website - on-line tools • Continuous learning and lessons learned • More fully integrate Risk Management into our strategic planning and performance measurement processes

  12. Contacts • Bruce Lorimer - Director GeneralRPS/Architectural and Engineering Servicesbruce.lorimer@pwgsc.gc.ca • Jennifer Stewart - Director GeneralRPS/Strategic Managementjennifer.stewart@pwgsc.gc.ca

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