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AUDIENCES: Internal : Army senior leaders, Regional Directors, FMWR West Region Chiefs, DFMWR’s, AAFES Senior Leaders, AAFES Garrison GM’s, DPW Senior Leaders, NEC Senior Leaders, FMWRC employees External: Elected officials (federal, state, and local levels). Key Themes and Messages:

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    1. AUDIENCES: • Internal: • Army senior leaders, Regional Directors, FMWR West Region Chiefs, DFMWR’s, AAFES Senior Leaders, AAFES Garrison GM’s, DPW Senior Leaders, NEC Senior Leaders, FMWRC employees • External: • Elected officials (federal, state, and local levels) • Key Themes and Messages: • NDAA FY10 requires that "for fee" PIS (internet, telephone or television) on Army installations will be provided by commercial providers. • ACSIM Memorandum, 06 April 2010, subject: Unofficial Internet Services on Army Garrisons delineates policy. • FMWRC, in coordination with IMCOM and AAFES, will contract the requirements through a joint business organization of FMWRC and AAFES. • Contracts and other arrangements for PIS through the Army Recreation Machine Program (ARMP) CONUS have transferred to the FMWRC/AAFES organization in December 2010. A request for exception to allow AAFES to use both Commercial and DoD resources to support PIS has been submitted consistent with the FY10 NDAA procedures for Europe operations. • Franchise agreements will transfer upon renewal. • PIS in Cat. C MWR activities, exchanges and UPH, other than Army Lodging, will be provided "for fee" paid by the end user, with a portion of revenue returned to MWR funds. This policy also applies to PIS offered "for fee" in Cat. B MWR facilities. • Excluded: Army Lodging or to PIS that are mission support services or systems defined by Army Operational Orders or Army Regulations such as: Warrior in Transition Units (WTU) or services provided on a "no-fee" basis in CAT A and B MWR activities or UPH. • PIS Revenue distributed IAW Army Simplified Dividend formula. Garrisons that had previous arrangements with ARMP may initially experience reduced revenue. That disparity is forecasted to be overcome in 2014 or before. • Garrison dividend shortfalls below the FY-2009 levels for the month starting the transition until the end of FY 2010 were made whole by FMWRC and AAFES. The FY10 dividend true-up to garrisons was $303k. A report is being developed to allow complete transparency of the true up amounts. • Pertinent regulations will be changed to reflect these policy changes. • DMWRs will consolidate Garrison requirements and provide required data through appropriate regions to FMWRC Telecommunications Operations Manager (TOM), David LaPradd, 210-424-8592, will be the sole POC for coordinating requirements between installations and the joint business organization. Issue/Event: Personal Information Services (PIS) PolicyDESIRED OUTCOME: Accurately communicate the ACSIM Personal Information Services (PIS) Policy, ensure employees and users are made aware of the changes brought about by NDAA 2010 for PIS and direction for continued support. Tactics: • Engage key audiences through traditional command information channels, as considered appropriate. • Engage key audiences through the IMCOM News Letter • Engage Garrison Commanders and DFMWR’s through direct email • AAFES to engage Exchange GM's through direct email • Respond to query using themes and messages contained in this guidance. • Engage key audiences via the following websites: • PIS Information Website - • Garrison Commanders’ Net • Measure of Effectiveness: • Number of agreements transferred to AAFES/FMWRC Partnership • Increase in revenue • Feedback from Garrison Commanders and DFMWR’s • Seamless transfer of Franchise Agreements to partnership • Increased coverage of PIS on all garrisons • Customer Satisfaction Surveys related to telecom