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Quality Assurance Strategies for Academic Excellence

This resource outlines quality assurance strategies for academic institutions based on principles from B.G. Dale and B.S.4778. It covers the structure, processes, and outcomes necessary for effective quality management. The content includes concepts like Quality Cycle, Key Performance Indicators (KPIs), Self-Assessment Reports (SAR), and strategies for improvement and accountability. It emphasizes a top-down and bottom-up approach, shifting focus to student outcomes and planning for future quality enhancements. The text advocates for simplified, focused, and peer-reviewed practices in quality assurance.

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Quality Assurance Strategies for Academic Excellence

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  1. Quality assurance is defined as : “ All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.” nd B.G. Dale, 1994 2 ed. P. 333 • This means good management

  2. A quality system is defined as : “ The organizational structure, responsibilities, procedures, processes and resources for implementing quality management.” B. S. 4778, p. 334

  3. Structure • QT 4: University • QT 3: Academic Affairs • QT 2: Faculty • QT 1: Department

  4. Process • Create an awareness • Try to understand the technology together • Provide with the “how” of things • Give support and encouragement

  5. Concept AuQS 2000 • Contexts • Inputs • Processes • Outputs • Outcomes

  6. Quality Cycle • Plan • Do • Check • Action

  7. Model 1: For 10 Undergraduate Schools…9 KPIs Key Performance Indicators (KPIs) • Model 2: For Graduate School…5 KPIs • Model 3: For Supporting Units…4 KPIs

  8. SAR • Individual SAR • Department SAR • Faculty SAR • University SAR

  9. Self management of each team - time - pace - methodology Strategies • Top management involvement • Consultation • Concentrate on the KPIs that are • critical to quality.

  10. Provide information - internet - Notice Board - Regular IQA Strategies (cont’d) • Reduce the burden of paper work • Create quality network • Integrate different aspects of university • life into one.

  11. 1. Top-down approach Two Approaches to Quality Improvement 2. Bottom-up approach

  12. 3. Shift emphasis to the outcomes - The question to ask is: What are students’ learning and what will they be able to do when they graduate from the university? Future Plan 1. Set a new pace for IQA, to avoid QA fatigue 2. For IQA, emphasize on particular KPIs 4. Establish and ensure a process of IQM (internal quality monitoring).

  13. Two main purposes of QA: Accountability Improvement / Enhancement Observation • The best quality assurance process in • the world do not guarantee good outcomes. • The quality audit and assessment exercises • must be able to influence institutional practices. • The “Quality Report” would be the sum total • of quality documentation produced by the • institution on an annual basis.

  14. Shifts in QA Practice • Simplifying • Focusing • Discipline peer review

  15. Chances to success is to take all the steps necessary Will you stare up the steps or step up the stairs ?

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