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IS ANYBODY LISTENING? - PowerPoint PPT Presentation


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IS ANYBODY LISTENING?. What is listening?. Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”. HABITS OF THE WORST LISTENERS. Call the subject uninteresting

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Presentation Transcript
what is listening
What is listening?
  • Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”
habits of the worst listeners
HABITS OF THE WORST LISTENERS
  • Call the subject uninteresting
  • Criticize the speaker’s delivery
  • Get overstimulated
  • Listen only for facts
  • Take no notes or note everything
worst habits continued
WORST HABITS, CONTINUED
  • Fake attention
  • Get distracted
  • Avoid difficult listening material
  • Let emotions block the message
  • Waste the time-thought advantage
time thought advantage
TIME-THOUGHT ADVANTAGE
  • We listen badly because we are able to think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to
  • 1. Try to guess the speaker’s next point.
  • 2. Identify the supporting evidence supplied.
  • 3. Engage in a mental recap approx. every 4 minutes to reinforce learning/memory.
habits of the best listeners
HABITS OF THEBEST LISTENERS
  • Search, sift, sort, and store information
  • Concentrate on the message being delivered
  • Get the main ideas
  • Pay attention to the speaker
  • Obtain the principles and ideas and write them down.
best habits continued
BEST HABITS, CONTINUED
  • Recognize and control emotions
  • Exercise their listening muscles.
  • Eliminate distractions
  • Take advantage of the time-thought differential
a model for listening
A MODEL FOR LISTENING
  • HURIER BEHAVIORAL MODEL (Brownell, 1985, 1986)
  • Hearing--focusing on and attending to the message
  • Understanding--obtaining the literal message meaning
  • Remembering--recalling the message for future action
hurier model con t
HURIER MODEL, CON’T.
  • Interpreting--expressing sensitivity to contextual and nonverbal message aspects
  • Evaluating--logic applied to the assessment of the message value
  • Responding--choosing an appropriate response to what is heard
a final thought
A FINAL THOUGHT
  • “The principle of listening, someone has said, is to develop a big ear rather than a big mouth.”--Howard G. and Jeanne Hendricks