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Leading through Change

Leading through Change. Anne Goulding Professor of Library and Information Management School of Information Management. Study 1. Participants Librarianship students (online questionnaire) Mid-career professionals (online questionnaire) Library leaders (telephone interviews).

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Leading through Change

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  1. Leading through Change Anne GouldingProfessor of Library and Information Management School of Information Management

  2. Study 1 • Participants • Librarianship students (online questionnaire) • Mid-career professionals (online questionnaire) • Library leaders (telephone interviews)

  3. Political Skills • Communication • Advocacy • Negotiation/infuencing • Political sensitivity • Knowledge of the wider environment

  4. “Internal Marketing” “Internal marketing is integral to change management, and a lack of internal marketing and the ability to suppress discussions and then ‘sell’ change to an entire staff at a critical juncture in the context of re-shaping the library (to fulfil the leader’s new vision), thereby minimising resistance and optimising staff morale is a tactic sorely lacking in many public sector institutions”

  5. Negotiating & Influencing

  6. Political Sensitivity

  7. Innovation and Leadership • Distributed leadership • Collaboration • Service innovation

  8. Distributed leadership • Low formalization • High levels of autonomy • “[a]bility to ‘let go’ – the best leaders allow their team to use their own initiative (whilst still being supportive and guiding where necessary)”

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