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Enhancing City Service Delivery for Performance and Cost Efficiency

The National League of Cities advances city leadership through research, advocacy, and recognition. The Center for City Solutions and Applied Research empowers municipal leaders to build strong local economies, vibrant neighborhoods, and sustainable environments. Explore how U.S. cities provide essential services efficiently in areas like public safety, infrastructure, and cultural programs. Learn about fiscal conditions, economic development, and housing initiatives to support effective service delivery. Discover insights on performance management, data-driven decision-making, and creating a culture of continuous improvement.

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Enhancing City Service Delivery for Performance and Cost Efficiency

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  1. Service Delivery Performance and CostChristiana McFarlandResearch Director

  2. The National League of Cities is the nation’s oldest and largest organization devoted to strengthening cities and city leadership. -Resource and advocate for more than 1,600 member cities and the 49 state municipal leagues -Research, best practices, education and strategies to support local leadership -Recognizes municipal achievements

  3. Center for City Solutions and Applied Research City Solutions and Applied Research strengthens the capacity of municipal leaders to create strong local economies, safe and vibrant neighborhoods, world-class infrastructure, and a sustainable environment.

  4. Fiscal Conditions | Economic Development | Infrastructure Housing | Sustainability

  5. Service Delivery Project • Help cities provide more effective and cost-efficient city services • Analyze best practices in performance management and data-driven decision making • Los Angeles, Boston, Dallas, Louisville, Washington DC, Denver, Charlotte, Las Vegas, Kansas City MO, San Antonio, Atlanta, Pittsburgh, St. Paul, Salt Lake City

  6. Services Provided by U.S. Cities • Public Works/Transportation • Public Utilities • Public Safety • Parks & Recreation • Cultural & Arts Programs • Support & Oversight Services

  7. Fiscal Context • Conducted annually since 1986 • Survey and review of budget documents from 350 cities • Combination of financial data, fiscal actions, and CFOs perceptions

  8. Fiscal Context

  9. Service Delivery Response • How to create a performance management office • How to collect and analyze data • How to make data-driven decisions • How to measure benefits and outcomes

  10. What We’ve Learned So Far… • Strong leadership • Culture change • Budget • Staff/skills/software • Strategic plan • Open data • Know what to measure • Resident engagement • Systematic review

  11. For More Information Christiana McFarland Research Director 202.626.3036 mcfarland@nlc.org @ckmcfarland REPORT RELEASE FALL 2014 www.nlc.org

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