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Making the Most of your Planning Service Martin Hutchings, PAS

Making the Most of your Planning Service Martin Hutchings, PAS. Date: October 2013. www.pas.gov.uk. Session objectives. ?. As advertised. As purchased. 3 things to do before lunch. Interpret some data Exercise 1 – Study a ‘real’ report Exercise 2 – What’s our role?.

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Making the Most of your Planning Service Martin Hutchings, PAS

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  1. Making the Most of your Planning ServiceMartin Hutchings, PAS Date: October 2013 www.pas.gov.uk

  2. Session objectives ? As advertised As purchased

  3. 3 things to do before lunch • Interpret some data • Exercise 1 – Study a ‘real’ report • Exercise 2 – What’s our role?

  4. Part 1 – Data Report ‘coaching’ value Limits! in *@!!

  5. There are some graphs This is the avg These are your peers This is ‘you’

  6. Walk-through a report TEST CASE REPORT

  7. Appeals & Speed • Appeals: low = good • Speed: low = bad

  8. TEST CASE REPORT TEST CASE REPORT

  9. Summary Page 2 • How resources spent • Application fees Vs costs (subsidy) • Strategic planning • Where do costs ‘sit’ compared with peers?

  10. Handling applications (Pg 3) • Application numbers • Strategic Vs small, complicated Vs routine • Cost / income for each application type, and each activity • Where are the main differences? • Does ‘different’ make sense or is it a concern?

  11. Performance (Pg 4-6) • VOR, withdrawn, no fee – duplicated effort, re-work • Pre-application – volume, cost , income • Delegation – rate and permissions granted • Speed – NI157, 26 weeks

  12. Customer satisfaction (pg 7) • Scores on service experienced • Votes – what’s important? In or out of step – what are the messages?

  13. Customer satisfaction (pg 7) • quick response to pre-application requests • ̇̇availability of planners prior to submission • ̇̇information, design guides and policies available on the website • ̇̇ getting a speedy decision on your application • ̇̇ access to the case officer • ̇̇ validation requirements – clear and concise • ̇̇chance to amend application before it is decided • ̇̇ consistent advice from officers • ̇̇ elected members engaged and involved throughout the process.

  14. Investment (p8) • ‘Discretionary’ spend • Promoting development? • Pre-application work? • Service improvement?

  15. Summing it up… • Simplify some of our routine work (LDO’s?) • Conditions – costly / necessary? • Most big schemes invalid despite pre-app • Lots of pre-app work but no income • Customer feedback – validation, consistency, speed • Investment – shift pre-app income into promoting development

  16. Reports on your table Begin! • Summary for the Cex/Portfolio holder in a lift: “what have we learnt ?” • Analysis: • What’s the good news? • What needs a closer look? • What must we act on now - top 3 priorities • Feedback

  17. Tea / Coffee

  18. Exercise 2 • Our priorities • Our own data • Themes from earlier What is your role? • Let’s look at bit closer at ourselves:

  19. Questions?

  20. Come and see us. Sign up for newsletter. Visit Khubs

  21. Sign up to our newsletter Become a peer ! Change the world !email pas@local.gov.uk web www.pas.gov.uk phone 020 7664 3000

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