Service Design 118COM. By Taran Saroya . Introduction . In this presentation I will be discussing one of the components of the ITIL lifecycle. The one I will be discussing it Service Design. Service Design . Service design is to meet the needs of the customer.
By Taran Saroya
In this presentation I will be discussing one of the components of the ITIL lifecycle. The one I will be discussing it Service Design
Service design is to meet the needs of the customer.
Understand who are the people involved?
What process are in place?
What products and technology we obtain?
Who are we working with?
Focuses on the hardware/software part of the business
Structure that help document the service
Anything that is new or changed. Needs to understand the process for support
How to determine we have been successful in delivering the service
Service level managements is the process of managing settlements between the customer and the suppliers (service provider). This would relate to the levels of performance and reliability allied with the service provided. The reason why this is including in the service design lifecycle is so that business can establish there performance during the early stages so that the design work may be specifically directed to meet such requirements.
Service Level Management results in the creation of Service Level Agreements (SLAs) between customers and the provider.
Operational Level Agreements (OLA’s) are performance agreements nearly identical in nature to SLAs except that they exist between parts of the service provider organization specifically for the purpose of supporting ‘upstream’ SLAs which require dependable performance by multiple business units, functions, or teams within the service provider organization
Capacity Management is a process used to manage information technology. It deals with ensuring that cost effective capacity is to be presented at all times which meets or surpasses the agreed needs of the business/organisation. ITIL version 3 views capacity management consists of three sub processes. Business capacity management(BCM), Service capacity Management(SCM), and Component capacity management (CCM). Capacity is defined as the amount a system, service or device can contain.
To ensure that all information is protect from people who shouldn’t see it.
To ensure that all information is correct and has not been tambour with.
Making it available to those who should be able to see it.
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