topcog Service Design Beverly G. Ward, Ph.D. Coordination-UWR Ambassador 27 August 2008 16th Annual Florida Transportation Training & Technology Conference
Introductions and Objectives • Self-introductions • Who you are, what you do, where you do it • One service design challenge • Goal & Objectives • Goal: provide an overview of human service and public transportation service designs. • Objectives • Consider service area characteristics • Assess characteristics • Identify various types of service design • Interact with and learn from each other • Have fun!
Service Design Planning Requirements • Data driven • Data needs • Service area environmental information: natural, built, and social • Demographic information • Transportation resources
Understanding Service Design • Operations element of mobility management • Contributes to activities of daily living (ADL) • ADL includes personal care and instrumental activities of daily living (IADL) • Enables people to move about the built and natural environment to conduct social activities • Connectivity, connectivity, connectivity
ADL and IADL • ADL includes personal care, e.g., eating, bathing, dressing, and grooming; daily activities, including functionality and patterns of behavior • Instrumental activities of daily living (IADL): the set of daily activities including telephoning, shopping, cooking, and handling finances
Service Area Characteristics • Importance • Human Service and Public Transportation: a social activity undertaken for various purposes including the activity • Geography • Demographics • Activities of daily living • Extraordinary activities
Geography Case Example: Volusia County (and Areas of Interest), Florida
Types of Service Design (cont’d) • Carpool: two or more people share the use and cost of private automobiles. • Deviated-fixed Route: bus goes along a fixed route and keeps to timetables, but leaves the rout e to go to a specific location, then returns to the route. • Dial-a-ride/demand-response/paratransit/specialized service: door-to-door or curb-to-curb. • Feeder services: transit or paratransit service that to and from a fixed-route bus stop or station.
Types of Service Design (cont’d) • Fixed guideway: service that uses exclusive or controlled rights-of-way or rails, • entirely or in part. • Fixed route/fixed schedule: vehicle(s) repeatedly follows a consistent time schedule and stopping points over the same route. • Intercity bus service: regularly scheduled service for the general public which operates with limited stops over fixed routes connecting two or more urban areas not in close proximity.
Types of Service Design (cont’d) • People-mover: automated, fixed-guideway mass transit system. • Shuttle: operates on a short route, or in a small geographical area. • Stretcher service: non-emergency paratransit service including stretcher, litter, gurney, or other device that does not meet the dimensions of a wheelchair. • Vanpool: arrangement where a group of people share the use and cost of a van.
General Strategies • Safe-Mobility Action Plan, see AARP, http://www.aarp.org/research/housing-mobility/indliving/d18311_communities.html • Transit operations • Roadway design • Other land use, infrastructure, and policy considerations • Travel training • Promotion of driving cessation counseling programs
Votran • Fixed-route bus • Gold service paratransit • Seasonal trolleys • Special event transportation • Speedway Express • Holiday light tours • Subcontracted transportation provider(s) • Carpools and vanpools
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