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GBC Strategic Planning Network. RUNNING AN ISKCON TEMPLE WITH STANDARDS OF EXCELLENCE Gauranga Dasa. D S A. CONTENTS. D S A. CONTENTS. D S A. Srila Prabhupada on Organization & Management. Efficient Organization is Indispensable.

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running an iskcon temple with standards of excellence gauranga dasa

RUNNING AN ISKCON TEMPLE WITH STANDARDS OF EXCELLENCEGauranga Dasa

D S A

slide5
SrilaPrabhupada
  • on Organization & Management
efficient organization is indispensable
Efficient Organization is Indispensable

“We have a mission to cultivate all over the world,” he said. “We have to print and distribute books and open centers and train devotees, and we cannot do that unless we are very organized and efficient. If we are to conduct a mission to save the fallen souls, which is the desire of Lord Caitanya and the previous acaryas, then we have to organize the sankirtana movement very nicely. And we have to be strict devotees.”

– Life With the Perfect Master

Satsvarupadasa Goswami

organization and intelligence
Organization and Intelligence

“Do you think this movement can go on without me?” Prabhupada asked. Giriraja was astounded that Prabhupada had called him in the middle of the night to ask him this.

“I think,” said Giriraja, “that as long as we are sincere and go on chanting Hare Krishna and follow the principles, the movement will be successful.”

SrilaPrabhupada was silent. When he spoke, each word seemed to come with great effort. He uttered the word organization. Then he said, “Organization and intelligence. Is there anything else?”

Giriraja felt within his heart that he wanted to cry out, “SrilaPrabhupada, stay with us.” But instead he said, “No.”

“All right,” Prabhupada said. And Giriraja offered obeisances and left. Outside Prabhupada's room, Giriraja continued to reflect on Prabhupada’s words: ““Organization and intelligence.”

- FSrilaPrabhupada-lilamrita, vol. 6

religion vs organized religion
Religion vs. Organized Religion

Knits together socio-political-geographical-disciplic diversities under the umbrella of Organisation

Ensuring compliance with spiritual standards, organizational expectations, legal, and financial obligations

endeavor documentation
Endeavor:Documentation

Result: Flawless Philosophy

strong organizations are
Strong Organizations are:
  • Systems don’t replace people
  • Systems empower & support people to create legacy
  • Systems then help to pass on the legacy to the next generation without dilution/loss
4 process approach
4. Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

4 process approach1
4. Process Approach
  • Helpful in understanding the influence of decision of one activity on other.
5 systems approach to management
5. Systems Approach To Management

Identifying, understanding, and managing

interrelated processes as a system

Contributes

to the organization’s effectiveness and efficiency

in achieving its objectives.

typical types of process for any organization
Typical Types of Process for any Organization
  • 5.Systems Approach To Management
typical types of process for any organization1
Typical Types of Process for any Organization
  • 5. Systems Approach To Management
typical types of process for any organization2
Typical Types of Process for any Organization
  • 5. Systems Approach To Management
slide42
Devotee

Newcomer

typical types of process for any organization3
Typical Types of Process for any Organization
  • 5. Systems Approach To Management
slide45
D

E

V

O

T

E

E

D

E

V

O

T

E

E

Management Responsibility

Resource Management

Measurement, Analysis, and Improvement

Service

Service Realization

quality policy
SAMBANDHAQuality Policy

ceto-darpana-marjanambhava-maha-davagni-nirvapanam

shreyah-kairava-chandrika-vitaranamvidya-vadhu-jivanam

anandambudhi-vardhanamprati-padampurnamritaswadanam

sarvatma-snapanamparamvijayatesri-krishna-sankirtanam

-SHIKSHASHTAKAM, VERSE 1

The SEVEN ASPECTS of our Quality Policy:

1. Cleansing the mirror of the contaminated heart.

2. Extinguishing the sufferings of the great forest fire of material life.

3. Spreading the white lotus of true good fortune.

4. Evoking the transcendental knowledge in the heart.

5. Raising the auspicious, ever-increasing ocean of transcendental ecstasy.

6. Revealing the nectarine taste of Krishna’s service step by step.

7. Relieving the living entity from desire to enjoy material life.

vision 7 purposes of iskcon
Vision: 7 Purposes of ISKCON

SAMBANDHA

  • To systematically propagate spiritual knowledge to society at large and to educate all peoples in the techniques of spiritual life in order to check the imbalance of values in life and to achieve real unity and peace in the world.
  • To propagate a consciousness of Krishna, as it is revealed in the BhagavadGita and SimadBhagwatam.
  • To bring the members of the Society together with each other and nearer to Krishna, the prime entity, thus to develop the idea within the members, and humanity at large, that each soul is part and parcel of the quality of Godhead (Krishna).
  • To teach and encourage the sankirtan movement, congregational chanting of the holy name of God as revealed in the teachings of Lord Sri ChaitanyaMahaprabhu.
  • To erect for the members and for society at large, a holy place of transcendental pastimes, dedicated to the Personality of Krishna.
  • To bring the members closer together for the purpose of teaching a simpler and more natural way of life.
  • With a view towards achieving the aforementioned Purposes, to publish and distribute periodicals, magazines, books and other writings.
7 purposes of iskcon vis vis quality objectives
SAMBANDHA7 Purposes of ISKCON vis. à vis. Quality Objectives

Generic Objective 1

Connected Depts

Specific Objective

Result 2012-13

To increase the number of youth chanting 16 rounds and following 4 reg. principles by 10% .

IYS

12.47%

To systematically propagate spiritual knowledge to society at large and to educate all peoples in the techniques of spiritual life in order to check the imbalance of values in life and to achieve real unity and peace in the world.

to increase (i) satisfaction by 10% and

(ii) sale by 10%

(i) 11.36%

, (ii) 66%

Govinda’s

Increase devotee satisfaction levels in temple campus by 10%

13.05%

Campus Hospitality

slide60
SAMBANDHA

7 Purposes of ISKCON vis. à vis. Quality Objectives

Generic Objective 2

Connected Depts

Specific Objective

Result 2012-13

JSD

to ensure more than 70% of JSD graduates join the mentor system.

50/ 70 i.e., 71%

To propagate a consciousness of Krishna as it is revealed in the BhagawatGita and SrimadBhagawatam.

To ensure minimum 70% students pass the exam.

108/143 i.e., 76%

BACE

slide61
SAMBANDHA

7 Purposes of ISKCON vis. à vis. Quality Objectives

Result 2012-13

Generic Objective 3

Connected Deptts

Specific Objective

Increase the devotee satisfaction levels in Yatra by 10%

Dhamyatras

13.76%

To bring the members of the Society together with each other and nearer to Krishna, the prime entity, and thus to develop the idea, within the members, and humanity, at largo, that each soul is part and parcel of the quality of Godhead (Krishna).

Sunday festival and festivals

Increase devotee satisfaction during Sunday festival and other festivals by 10%

13.7%

To ensure the minimum satisfaction level should be more than 70%

Counselor/Mentor System

78.32%

Kitchen

Improve Devotee Satisfaction Levels by 10%

13.08%

7 purposes of iskcon viz a viz quality objectives
SAMBANDHA7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 4

Connected Deptts

Specific Objective

Result 2012-13

To teach and encourage the sankirtan movement, congregational chanting of the holy name of God as revealed in the teachings of Lord Sri ChaitanyaMahaprabhu.

Increase no. of participants in HarinaamSankirtan & JagannathRath Yatra programs (no. of food plates)

Harinaam Sankirtan, Jagannath Rath Yatra

166.7%

slide63
SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 5

Connected Deptts

Specific Objective

Result 2012-13

% Increase in devotee satisfaction levels by 10%

Deity Services

15.81%

To erect for the members and for society at large, a holy place of transcendental pastimes, dedicated to the Personality of Krishna.

Improve devotee satisfaction wrt campus cleanliness

Maintenance

13.90%

(a) Reduce Lead Time for giving Donation receipts & gifts during Janmashtami?, (b) Reduce followup time for bounced cheques

30%

Accounts

slide64
SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 6

Connected Deptts

Specific Objective

Result 2012-13

With a view towards achieving the aforementioned Purposes, to publish and distribute periodicals, magazines, books and other writings.

Distribution of books in Book marathon > 1Lac

1.2 Lac

Book Distribution

7 purposes of iskcon viz a viz quality objectives1
SAMBANDHA7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 7

Connected Deptts

Specific Objective

Bring the members closer together for the purpose of teaching a simpler and more natural way of life.

Achieve self-sustenance of farms

Farm Projects

This is outside the purview of current Temple ISO system

roles resp book distribution
Roles & Resp.- Book Distribution

SAMBANDHA

RACI Matrix at Activity Group Level

roles resp temple maintenance
SAMBANDHARoles & Resp.- Temple Maintenance

RACI Matrix at Activity Group Level

roles resp temple kitchen
SAMBANDHARoles & Resp.- Temple Kitchen

RACI Matrix at Activity Group Level

processes manuals for departments iso
ABHIDEYAProcesses Manuals for Departments (ISO)

Process Manuals & Records for each of these Departments have been created.

For details please mail us at:

[email protected]

survey findings general form
PRAYOJANASurvey Findings- General Form

Based on a survey of 275 devotees and temple visitors

survey findings congregation form
Survey Findings- Congregation Form

PRAYOJANA

Based on a survey of 200 Congregation Devotees

survey findings congregation form1
Survey Findings- Congregation Form

PRAYOJANA

  • Satisfaction Levels for Temple Programs>House Programs
  • Satisfaction Levels for Counselor System are highest (91 %)
  • Satisfaction Levels for Miscellaneous services like security check, signages, Crowd Control etc. were lowest (79.66%)
slide87
Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhna Standards

Small Temple

C<100

FT < 10

Kitchen & Other Need of Devotees

Fund Raising

&

Transparent Accounts

slide88
Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhna Standards

  • Medium
  • Temples
  • C: 100-1000
  • FT: 11-25

Kitchen & Govinda’s

Fund Raising

&

Transparent Accounts

Maintenance

Devotee & Newcomer care

slide89
Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhana Standards

  • Big Temple
  • C >1000
  • FT > 25

Fund Raising

&

Transparent Accounts

Kitchen & Govinda’s

Devotee & Newcomer care

Maintenance

Public Relation & Govt Connection

implementation
Implementation

If you need assistance in implementing systems in your temple please contact us at: [email protected]

slide109
Let us go to:

ADVANCED SEARCH TAB

slide116
MULTI DEPTT. &

NATURE SEARCH

implementation cost
Implementation cost

ISO - Standardization

implementation cost2
Implementation cost

GBC Resolutions website

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