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Organizational Communication

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communication
Communication
  • A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior (merriam-webster.com, 2010).

http://www.merriam-webster.com/dictionary/communication

types of communication
Types of Communication

1

2

3

Verbal

Intentional

Unintentional

Nonverbal

Supportive

Six Types of Communication (Tubbs, 2008)

4

5

Defensive

6

http://coursesmart-link.vitalsource.com/books/PBK0077284720/

types of communication4
Types of Communication

Intentional

Unintentional

  • Intentional communication occurs when we communicate what we mean to (Tubbs, 2008, p. 41).
  • Unintentional communication occurs when we communicate something different from what we intend, as when we accidentally offend someone (Tubbs, 2008, p. 41).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/

types of communication5
Types of Communication

Verbal

Nonverbal

  • Verbal communication is the use of words to get across a message (Tubbs, 2008, p. 42).
  • Nonverbal communication is the use of physical actions, such as facial expression or tone of voice, to get across a message (Tubbs, 2008, p. 42).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/

types of communication6
Types of Communication

Defensive

Supportive

  • Defensive communication occurs when a psychological barrier is created, known as a defense mechanism
  • (Tubbs, 2008, p. 41).
  • Supportive communication minimizes these types of problems (Tubbs, 2008, p. 41).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/

types of communication7
Types of Communication

According to Dr. Albert Mehrabian....

Verbal

“Spoken words only account for 7% of the what a listener perceives”

(ericberne.com, 2010).

Nonverbal

“93% of what a listener comprehends originates from the speaker's body language”(ericberne. com, 2010).

http://www.ericberne.com/people/albertmehrabian.htm

types of communication8
Types of Communication

Associated with Nonverbal Communication

Movement

Facial Expression

Hand Gesture

Body language

Associated with Verbal Communication

Speech

Oral

Vocal

Phone

Voice Chat

Written Word

types of communication9
Types of Communication

Intentional Communication

Unintentional Communication

Defensive Communication

Supportive Communication

http://coursesmart-link.vitalsource.com/books/PBK0077284720/

communication promotes understanding
Types of CommunicationCommunication promotes understanding

Communication can build relationships, bridge gaps, and bring light to an otherwise dark situation.

slide11
References

ericberne.com. (2006). Brief Biography of Dr. Albert Mehrabian.

Retrieved from http://www.ericberne.com/people/

albertmehrabian.htm

communication. (2010). In Merriam-Webster Online Dictionary.

Retrieved July 18, 2010, from http://www.merriam- webster.com/dictionary/communication

Tubbs, S. (2008). A systems approach to small group interaction (10th ed.).

Retrieved from http://coursesmart- link.vitalsource.com/books/PBK0077284720/page/41,42

Types Of Communication

This has been a presentation by

Brace Huse

BOM 3305.01

Organizational Communication

from

Lubbock Christian University.

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