C HASE A QUILANO J ACOBS. Operations Management. For Competitive Advantage. Chapter 4. Process Analysis. ninth edition. Chapter 4 Process Analysis. Process Analysis Process Flowcharting Types of Processes Process Performance Metrics. Process Analysis Terms.
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For Competitive Advantage
Tasks or operations
Examples: Giving an admission ticket to a customer, installing a engine in a car, etc.
Examples: How much change should be given to a customer, which wrench should be used, etc.
Storage areas or queues
Examples: Sheds, lines of people waiting for a service, etc.
Examples: Customers moving to the a seat, mechanic getting a tool, etc.
Flows of materials or customers
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