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“Starting with the name of ALLAH most Beneficent , most Merciful ”. Presentation of Business Communication ON NIB Bank Ltd. Dedication. I want to dedicate this to My Grandparents.

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starting with the name of allah most beneficent most merciful
“Starting with the name of ALLAH most Beneficent, most Merciful”

Presentation of Business Communication


NIB Bank Ltd.


I want to dedicate this to My Grandparents.

My MOM and DAD, because the helped me a lot.

And last but not least to my respected teachers my best friends and my fellow beings.

I am very thankful to Shah Mahmood my friend who helped me a lot in making this presentation.

submitted to mr muhammad imran hanif
Submitted To:-Mr. Muhammad Imran Hanif

Submitted By:-

Muhammad Imran Khan


Roll No# 07-37

Computer Science Department

Bahauddin Zakariya University


board of directors
Board Of Directors

Francis Andrew Director

Thoms P. Sodano Director

Mahmud ul Haq Director

Syed Wali Director

Tan Soo Nan Director

Willi Wali Kong Chan Director

Khawaja Iqbal Hassan President/CEO

legal advisor s of nib bank
Legal Advisor's of NIB Bank.



Afridi. &


Advocate & Corporate Consellors

vision statement
Vision Statement
  • To become a leading provider of investment banking and wealth management services.
  • To be a top-3 choice of employers, a premier developer of human talent, and an organization that understand and hours its social responsibilities.
mission statement
Mission Statement
  • The values that will desire the bank mission, vision and culture.
  • NIB Bank ltd mission is to provide a banking experience so unique that it completes each of NIB Bank customer to want a long term, multi-product relationship with NIB bank.
brief history of nib bank ltd
Brief History of NIB Bank Ltd.
  • NIB Bank Limited commenced banking operations in October 2003 following the merger of the former National Development Leasing Corporation ("NDLC") and the Pakistan operations of IFIC Bank Limited of Bangladesh with and into NIB Bank Limited. NIB Bank Limited was introduced in April 2004, Our current network of 27 branches strategically located in all the major cities.

Financing product menu of NIB Bank Limited comprised of Auto & Corporate Lease until May 2006 when the first unsecured consumer product, Personal Installment Loan was launched. With the launch of Personal Loans, NIB Bank has entered into the already growing consumer industry in Pakistan. It's an unsecured Personal Installment Loan facility for individuals to fulfill their personal cash deficiencies. An individual may require this facility to cater to a variety of personal needs.

nature of the organization
Nature of the Organization

NIB Bank has following two sections.

  • General Banking:-

Following four department in NIB general Banking Abdali Road Multan.

  • Customer Service Department:-

The Customer Service department deal with the each and every problem of there customers.

structure of the customer service center
Structure of the customer service center

Branch Manager

Relationship manager

Customer relation officer

Customer relation officer

Customer relation officer

Customer relation officer

what is customer service department
What is customer Service Department?

Customer service department open the customer account.

There are two types of accounts.

  • Current account
  • Saving account

A customer can open the current accountwithRs. 5000/-rupees without any reference.

departments of nib bank ltd
Departments of NIB Bank Ltd.
  • Customer Service Department.
  • Sales Department.
  • Operation Department.
  • Consumer Banking.
there are further four departments of consumer banking section
There are further four departments of Consumer Banking Section.
  • Sales Department.
  • CIU Department.
  • Verification Department.
  • Collection Department.
profile of employees in multan main branch of nib bank ltd
Profile of Employeesin Multan Main Branch of NIB Bank Ltd.

Managing Director 1

Branch Manager 1

Operations Manager 1

Relationship Manager 1

Commercial Manager 1

Sales Manager 8

Group Leader 3

MIS Coordinator 3

Processor 2

Relationship Officer 80 Total 101

products available from nib bank ltd
Products available from NIB Bank Ltd.

NIB Bank has introduce three products only in Multan.

  • NIB Auto-Finance.
  • NIB SBL (Small Business Loan).
  • NIB ATM.
sbl small business loan
SBL(Small Business Loan)
  • NIB Bank Ltd offers the able to the business man with out any mortgage and plunging and without any guaranty. In monthly equally in statement basic for one year to five year. RS introduce the product to customer through the data calling and bank visit.
duties and responsibilities of sales department
  • There are three teams in Multan for SBL each team consist of fifteen relationship officer and one group leader.
each ro report to gl and each gl report to sm what relationship officer do
(EACH RO REPORT TO GL AND EACH GL REPORT TO SM)What Relationship Officer do?
  • Relationship officers deal with customer through telemarketing and bank visit. They introduce the product to customer.
  • If any customer is villain to get the loan then ROs take the signature on documents and take the one years business proof in the shape of sole proprietorship letter and or NTN (National Tax No.). Relationship officer complete the customer file and report to group leader
what do group leader do
What do Group leader do?
  • After taking the report from RO Group Leader will submit that report to the SM (Sales Manager).
what do sales manager sm do
What do Sales Manager (SM) do?
  • Sales Manager will take the report from the GL and will thoroughly go through that report and after that he will send that report to CIU Department for configuration.
requirements for sbl
Requirements for SBL.
  • Customer should have one year business proof. If the customer have business name and bank statement, then bank requires the one year old sole proprietorship letter. If the customer have personal names statement then bank requires one year old NTN number.
  • NIC copy.
  • PTCL should be installed in office.
  • Last 7 days markup rate 16% premium IRR 26% to 29%.
  • Compound intrust.
product features
Product Features
  • Without any guaranty.
  • No post dated cheques.
  • Built in insurance.
  • Fastest processing 7 days.
NIB current account.

NIB ATM card.

Credit limit upto 75000/-

Bank divided the customer in two categories:-


NIB (New to Bank)

establish customer
Establish Customer
  • Establish customer is a such customer. Which Bank relation is more than 1 year or using the products of other Bank more then 1 year.

Products like:-

  • Credit card
  • Running finance
  • Auto finance
  • Mortgage loan

There is no need of PTCL number. And there is no need office verification for the establish customer.

new to bank
New to Bank
  • Any customer wide has no relation with any bank or such customer which is applying first time for loan from NIB bank Ltd.
references and sources used
References and Sources used:
  • NIB Bank websites
  • Annual reports
  • Mr. Ahmad Kaleem Zaffar (TSM) (SBL)
  • Mr. Adnan (TSM) Car Financing Manager)
  • Mr. Shahid Malik (Collection Management)
  • Mr. Shahzad Aslam (CIU Manager)