conflict chapter 13 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Conflict (Chapter 13) PowerPoint Presentation
Download Presentation
Conflict (Chapter 13)

Loading in 2 Seconds...

play fullscreen
1 / 21
fia

Conflict (Chapter 13) - PowerPoint PPT Presentation

193 Views
Download Presentation
Conflict (Chapter 13)
An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Conflict (Chapter 13) • “The most intense conflicts, if overcome, leave behind a sense of security and calm that is not easily disturbed. It is just these intense conflicts and their conflagration which are needed to produce valuable and lasting results.” - Carl Jung

  2. Conflict • Disagreement between or among connected individuals such as friends, lovers, or family members. • Each person’s position and actions affect the other person.

  3. Assertive Communication (Chapter 6) • Nonassertiveness • “You Win, I lose” • Aggressiveness • “I Win, You Lose” • Assertiveness • “I Win, You Win”

  4. Nature of ConflictTrue or False? • If two people engage in relationship conflict, it means their relationship is in trouble. • Conflict hurts an interpersonal relationship. • Conflict is bad because it reveals our negative selves—for example, our pettiness, our need to be in control, our unreasonable expectations.

  5. Inevitability • Conflict will occur in most relationships. • What matters for interpersonal communication is how you deal with it.

  6. Nature of Conflict • If conflict is approached properly, it can actually help a relationship. • What is revealing is how you approach conflict.

  7. Stages in Conflict Resolution

  8. 1. Defining the Conflict • Content and Relationship issues • Specific Terms • Focus on Present • Empathize • Avoid Mind Reading

  9. Avoid Gunnysacking • Comes from the large burlap bag called a gunnysack. • Storing up grievances from the past for use in future disputes.

  10. 2. Examine Possible Solutions • Brainstorm solutions • Create an open, supportive environment • Look for win-win solutions (Assertive Communication)

  11. 3. Test the Solution • Test solution mentally in present and future. • Test solution in practice.

  12. 4. Evaluate the Solution • Use six thinking hats • Fact • Feeling • Negative Argument (Devil’s Advocate) • Positive Benefits • Creative New Idea • Control of Thinking

  13. 5. Accept or Reject Solution • Make sure both communicators are satisfied. • Learn from the conflict • Keep the conflict in perspective • Attack negative feelings • Increase exchange of rewards and positive communication

  14. Seven Unproductive Conflict Strategies (FAB VANS) • Forcers • Avoidance • Beltlining • Verbal Aggressiveness • Argumentativeness • Non-Negotiation • Silencers • What kind of communication is being used in these types (Assertive, Aggressive, or Passive)?

  15. Forcers • Physically overpowering the other person, either by threat or actual behavior.

  16. Avoidance • Taking or mental or physical flight from the conflict.

  17. Beltlining • Arguing in an unfair way, “below the belt.” • Usually creates resentment and retaliation.

  18. Verbal Aggressiveness • Attacking the other person’s self concept.

  19. Argumentativeness • Willingness to argue for your point of view. But often without considering other’s feelings.

  20. Non-Negotiation • Refusing to discuss the conflict, or listen to the other person.

  21. Silencers • Tactic such as crying that literally silences the other person.