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Communicating locally

Communicating locally. Educational solutions for the NHS pharmacy workforce. Objectives. At the end of the workshop you will be able to: Understand and appreciate each others’ roles and responsibilities Understand and appreciate the challenges of each others’ roles

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Communicating locally

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  1. Communicating locally Educational solutions for the NHS pharmacy workforce

  2. Objectives At the end of the workshop you will be able to: Understand and appreciate each others’ roles and responsibilities Understand and appreciate the challenges of each others’ roles Agree ways of working together in the future, for example, monthly discussions

  3. The workshop includes Discussion of your pre-workshop quiz and other tasks Presentation by a local leader around NHS developments Case studies to put evidence into practice Discussion of planning for the future and priority setting

  4. Ground rules (part 1) • The world won’t change in this 2 hour workshop • Confidentiality with regard to case studies brought with you, safe environment for you to discuss any issues without fear of judgement • Respect each other, when one person is talking listen and allow them to finish • No monologues. No one person should dominate the discussion, all should be able to contribute their thoughts, feelings and opinions

  5. Ground rules (part 2) • Timekeeping is vital to ensure prompt finish within the timescale of 2 hours so listen to your facilitators • This is not a clinical workshop, it is about working on your communication with each other • When looking at the case studies, go with the spirit of them. You might not work in this field

  6. The Quiz – the results !!!!!

  7. How did you do on the quiz? Which of the following products was not invented by a pharmacist? (Colman’s Mustard) Which of the following foods was not invented by a doctor? (Shredded Wheat) How many prescriptions were dispensed by community pharmacists in England & Wales in 2007-8? (785 million) How many Medicines Use Reviews were conducted by community pharmacists in 2007-8? (1,000,000) Which of the following was not a clinical domain in the 2007-8 Quality & Outcomes Framework? (Parkinson’s disease)

  8. How did you do on the quiz? How many GP practices were there in England in 2007? (8,250) How long does it take to qualify as a doctor? (5 years medical school + 2 years foundation) Which of the following is a ‘Pharmacy only’ P medicine? (Hydrocortisone 1% cream) How many prescription charges will be levied for the following prescription (3) How many QOF points are available for Hypertension indicator BP 05? (57)

  9. How did you do on the quiz? How many GP practices in your PCT? How many pharmacies in your PCT?

  10. Brain dump !!!!!!

  11. What’s on our colleagues mind ? Work in groups of 4 and in your discipline If you are a pharmacist group: In the current climate, what do you think is bothering GPs? If you are a GP group: In the current climate, what do you think is bothering pharmacists? Using post-it notes to feedback under the headings in your pre-workshop booklet

  12. Expert speaker presentation See separate presentation

  13. Your case studies

  14. Case studies Work in groups of 4 mixed GP and pharmacist Talk to each other about the cases you wrote about (10mins) Share your stories Pick out one or two from your group Why did it work? Why didn’t it work?

  15. Always offers solutions to problems presented Always offers solutions for the problems They are supportive They are always available to answer questions We meet regularly and informally My calls are always returned We respect each other and we understand where each other is coming from They are friendly Good timing We make time for each other Summary of points – Why it went well?

  16. Always offers solutions to problems presented Made to do it e.g. by PCT Conversations are always about something I have done wrong Didn’t know the person involved Not in the practice Always locums Time pressures Can’t get past the receptionist Too busy dispensing Ignorance Lack of preparation Summary of points – Why it went not so well

  17. Some more case studies

  18. Case studies Work in groups of 4 mixed GP and pharmacist Using your handout booklet work through case studies (15 minutes) Answer the questions We will take feedback and ideas

  19. Moving forward and priority setting

  20. Priority Setting Setting your priorities – what is important to you? Work in a GP/Pharmacist pair What issues are important to you? DDA, flu, VRA, Contraceptive services, primary/secondary care interface, polyclinics, repeat dispensing, out of hours service, care record access, (facilitator to add any local stuff), other things? 15 minutes to discuss and put up post-its

  21. Summary At the end of the workshop you will be able to: Understand and appreciate each others’ roles and responsibilities Understand and appreciate the challenges of each others’ roles Agree ways of working together in the future, for example, monthly discussions

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