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COMMUNICATING - PowerPoint PPT Presentation


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COMMUNICATING. ALL EMPLOYEES REQUIRE TECHNICAL AND INTERPERSONAL SKILLS. INTERPERSONAL SKILL. Motivation to Contribute Knowledge of Skills Ability to Put into Practice. COMMUNICATION DEFINED. Sender and Receiver: People Dynamic, On-going, Transactional Process

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Presentation Transcript
interpersonal skill
INTERPERSONAL SKILL
  • Motivation to Contribute
  • Knowledge of Skills
  • Ability to Put into Practice
communication defined
COMMUNICATION DEFINED
  • Sender and Receiver: People
  • Dynamic, On-going, Transactional Process
  • Effective Communication is Shared Meaning
communication
COMMUNICATION

Accomplished Through Sending and Receiving Messages

  • Context
  • Rules
  • Channels
  • Noise
  • Receivers and Senders
slide6

Transmit message

  • Context
  • Rules
  • Channels
  • Noise
  • Receivers and Senders

decode

encode

encode

decode

Transmit feedback

perceptions formed
PERCEPTIONS FORMED

We form perceptions about ourselves and others that affect our sending and receiving communications

  • Expectations
  • Snap Judgments
  • Stereotyping
communication impact
COMMUNICATION IMPACT

A study showed that

Total Impact = .07 verbal + .38 vocal + .55 facial

Most researches agree that about 90% of a message’s impact is non-verbal

pop quiz
POP QUIZ

Effective communication occurs when:

  • There is shared meaning
  • Emotional and message content are consistent
  • People see and respond to advertisements
  • A person talks and another listens
pop quiz1
POP QUIZ

Effective communication occurs when:

  • There is shared meaning
slide12
Researchers generally agree that verbal--the words that are spoken—communication accounts for about _____ % of the communication.
  • 80
  • 50
  • 30
  • Less than 10
slide13
Researchers generally agree that verbal--the words that are spoken—communication accounts for about _____ % of the communication.

d. Less than 10

Non-verbal communication can account for 93% of the communication

non verbal communication
NON-VERBAL COMMUNICATION
  • Body Language
  • Eye and Facial
  • Clothing
  • Color
  • Time
non verbal continued
NON-VERBAL CONTINUED
  • Spatial
  • Touch
  • Silence
  • Smell
  • Location
non verbal communication1
NON-VERBAL COMMUNICATION
  • When the content and non-verbal seem to be contradictory, people will “believe” the non-verbals.
listening
LISTENING

Listening is making sense out of what you hear.

  • Passive/Recreational Listening
  • Understanding
  • Evaluation
  • Listening to be Helpful
  • Active Listening: High Receive
perception
PERCEPTION

Is a process of…

  • Selection
  • Organization
  • Interpretation

…of stimuli.

perceptions
PERCEPTIONS

“If perceptions were reality we wouldn’t need science”

perceptual biases
PERCEPTUAL BIASES
  • Actor-Observer
  • Reconstructing History
  • Lake Woebegone Effect
examples of perceptual biases
EXAMPLES OF PERCEPTUAL BIASES
  • Actor/Observer
  • Reconstructing History
  • Lake Woebegone – We judge ourselves as above average in all areas
is are a perceptual bias

POP QUIZ

____________ is (are) a perceptual bias.

a. Lake Woebegone

b. Prejudice

c. Gender

d. Denial

attitudes and values
ATTITUDES AND VALUES
  • We Have Attitudes About Almost Everything
  • Attitudes Frame Stimuli and We Automatically Evaluate
  • Attitudes Influence Perception and Thoughts
attitudes thought perceptions
Attitudes-Thought-Perceptions

Attitudes

Thought

Perceptions

communication paradox
COMMUNICATION PARADOX
  • It is Impossible Not To Communicate
    • i.e. Not Communicating, Communicates: Have Shared Meaning
recap
RECAP
  • Shared Meaning Between Receiver and Sender: What is said must be what is heard.
  • Most Communication is Non-Verbal
  • Numerous Factors Effect How we Communicate: Send and Receive Messages
communication goal understanding
COMMUNICATION GOAL--UNDERSTANDING

In the Context of Our Mutual Interest, Understand How Others View the World

  • Values, Attitudes, Interests, etc.
  • Understanding is unconditionally constructive …even if we aren’t understood