using business scenarios for active loss prevention terry blevins t blevins@opengroup org l.
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Using Business Scenarios for Active Loss Prevention Terry Blevins The Open Group “Gets It” New areas, new challenges Active Loss Prevention is not about technologies “It” is about efficient risk management In 3 is not about technologies

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Using Business Scenarios for Active Loss Prevention Terry Blevins t.blevins@opengroup

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the open group gets it
The Open Group “Gets It”
  • New areas, new challenges
    • Active Loss Prevention is not about technologies
      • “It” is about efficient risk management
    • In3 is not about technologies
      • “It” is about optimizing operational efficiency
  • New views
    • “It” is people, process, and technology working together to solve real business problems
business scenarios get it
Business Scenarios “Get It”
  • To generate a clear understanding of business needs
    • Complete requirements
    • Clarify the value
    • Marketable solution
  • To have a language to define
    • Problems, best practices, policies, standards and technical solutions
    • What is needed and why
  • Business Scenarios are a product of The Open Group’s process
    • Produced in The Open Group’s Architecture Framework



so what are business scenarios
So What are Business Scenarios?
  • A Business Scenario describes
    • a business process, application or set of applications that can be enabled by the proposed solution or solution concept
    • the business and technology environment
    • the people and computing components (called “actors”) who execute it
    • the desired outcome of proper execution
  • A good Business Scenario
    • is representative of a significant market
    • enables the supply side to understand the value to the buy side of a developed solution
    • is also “SMART” …
a smart business scenario
A SMART Business Scenario
  • A SMART Business Scenario is
    • Specific - defines what needs to be done in the business
    • Measurable - clear metrics for success
    • Actionable -
      • clearly segments the problem, and
      • provides the basis for determining
        • elements and
        • plans for the solution
    • Realistic - the problem can be solved within the bounds of
      • defining the bounds of technology capability and cost constraints
    • Time-bound - there is a clear understanding of when the solution opportunity expires
business scenarios we ve done
Business Scenarios We’ve Done
  • POS Upgrade
  • Directory Enabled Enterprise
  • Key Management Infrastructure
  • Quality of Service
  • Mobile and Directory
  • Interoperable Enterprise *

  • Identity Management
  • The Open Group
  • The Interoperable Lottery

* In3 (Integrated Information Infrastructure) inspired by the Interoperable Enterprise Business Scenario

the value of business scenarios
The Value of Business Scenarios
  • There is a business imperative
  • Business Scenarios help us “Get It”
    • The real problems in real world business situations
    • The real business value
    • Map business to technology
  • Business Scenarios expose value for customers and vendors - a Win-Win
  • Business scenarios will continue to help us quantify what Active Loss Prevention is all about and how to deliver “It”
building a business scenario includes
Building a Business Scenario Includes…

1 - problem

Oh, BTW, this isn’t rocket science!

2 - environment

3 - objectives

4 - human actors



the scenario is

basis and yardstick

of work (e.g. certification),

of customers’ planning/procurement,

and of vendors’ implementation plans

5 - computer actors

6 - roles & responsibilities

7 - refinement

business scenarios set the yardstick
Business Scenarios Set the Yardstick…
  • Customers
    • Problem definitions
    • Procurement plans
    • Acceptance criteria
  • Vendors
    • Implementation plans
    • Product definitions
    • Certification tests
business scenarios help define requirements
Business Scenarios Help Define Requirements
  • Where the technology is incomplete
  • Where business processes need updating
  • How to get the best out of techology
  • Define what information to communicate
  • Creates the basis for new standards and certification requirements
what are the phases
What are the Phases?
  • Gather information
    • Workshops are a great way to gather information through questions
    • Additional information such as strategies, plans, facts are solicited
  • Analyze and process information
    • Information is usually processed offline
    • Use a small team, your architects
  • Document information
    • Create models of your findings, both business and technical views
    • Augment models with detailed documentation
  • Review
    • Vet the models and documentation back to suppliers
    • Have a controlled review, allocate specific review sections to specific reviewers
    • Only a few reviewers needed to review the complete business scenario
building a business scenario
Building a Business Scenario

Identify, document and rank problem

  • the problem that is driving the scenario

Identify environment and document it in scenario models

  • the business and technical environment where the situation is occurring

Identify and document desired objectives, get SMART

  • the results of handling the problems successfully

Identify human actors and their place in business model

  • the human participants and their roles

Identify computer actors and their place in technology model

  • the computing elements and their roles

Identify and document roles, responsibilities and measures of success per actor

  • the required scripts per actor and the results of handling the situation
a workshop agenda is critical for a real example
A Workshop Agenda is Critical.For a Real Example…
  • Goal: Brainstorm the problem of interoperability using the “Business Scenario” method
  • We must bound our discussion today around real interoperability issues
    • Introduction and seed definition of interoperability 30 min
    • Discuss briefly what each of you mean by interoperability 60 min
    • Discuss the pain points associated with the lack of

interoperability and the implication of them 30 min

    • Build a consensus around the priorities of the pain points 30 min
    • Identify the critical elements of the environment, business,

people, and technical 60 min

    • Generalize critical elements 30 min
    • Establish roles for each 60 min
    • Discuss the objectives of solving the interoperability issue 60 min
    • Check for specific and tangible 60 min
  • No single agenda is appropriate for all cases, but each agenda I’ve used is inspired by the key elements of a business scenario
on business scenario workshops
On Business Scenario Workshops
  • Goal is to identify the key elements of the “Business Scenario”
    • Bounding the problem to a solvable one
  • To do so you must
    • Define what a business scenario is to the participants to set their expectation levels
    • Provide enough information so participants can begin to define the elements of the business scenario
  • Usually have one day therefore focus on
    • Accuracy at only the highest level
    • May have more than one workshop
  • Achieved through questioning, brainstorming, and possibly breakout sessions
  • Recording is crucial!
some reminders
Some Reminders
  • Business Scenarios are not “It”
    • They are a tool to understand “It”
    • They enable the whole end-to-end process of The Open Group

Business Scenario(s) Provide Coherence and Consistency

Interview Sessions

Document Business Scenario

Requirements Validation

Identify needed standards

in summary
In Summary
  • Business Scenarios can help Active Loss Prevention
  • I can help you do Business Scenarios by
    • Providing guidance on workshops
    • Providing templates
      • For meeting agendas
      • For documentation
      • For presentation
  • Use them - don’t get lost in them