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Loss Prevention Certification. Gene Smith. The Loss Prevention Foundation. The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources. LPF History.
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Loss Prevention Certification Gene Smith
The Loss Prevention Foundation • The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources.
LPF History • The Loss Prevention Foundation is a not for profit organization founded in 2006, by industry leading professionals to serve the loss prevention industry. • We are governed by a 28 member board of LP professionals and solution providers • Certification developed by over 200 Loss Prevention Professionals from 75 companies!
LPF Association Partners • CFI (Center for Interviewer Standards & Assessment) • FMI (Food Marketing Institute) • Hospitalitylawyer.com • I.O.B.S.E. (International Organization of Black Security Executives) • NFSSC (National Food Service Security Council) • RILA (Retail Industry Leaders Association) • RCC (Retail Council of Canada)
LPF Partners • ADT • Agilence • Bass Security • ChoicePoint/LexisNexis • Diebold • Enabl-u • HSM • IBM • InstaKey • Kenstan • KPMG • LossPrevention Magazine • March Networks • National Glass Service Group • National Retail Systems • Palmer Reifler & Associates • Real-Time Intelligence • Secure-Tec • Security Resources • Tag Company • Vector Security • Wonderlic
LPF Board of Directors • Frank Johns, A.C. Moore, (Chairman) • Bill Turner, Nike (Treasurer) • Brad Brekke, Target • Trevor Brown-LexisNexis • Patti Feltz, Polo Ralph Lauren • Nathaniel Fry, IBM • Michael Grady, Vector Security • Mike Lamb-The Home Depot • Jim Lee, LP Magazine • Kevin Lynch, ADT Security • Paul Jones, RILA • Bob MacLea, TJX Companies • Doug Marker, Michael’s Stores • Kevin McMenimen, Enabl-u • Monica Mullins, Wal-Mart • Libby Rabun, AutoZone • Tim Shipman, Food Lion, LLC • Gene Smith- LP Foundation • Paul Stone, Best Buy Co., Inc. • Claude Verville, Lowe’s • Kevin Valentine, Sterling Jewelers • Al Voels, KPMG • Stan Welch, J C Penney • Keith White, Gap, Inc • Chet Young, Walgreen’s
LPF Components • Two tiered certification program • LPQ (LPQualified) • LPC (LPCertified) • Membership program offering on line educational resources
Loss Prevention FoundationAcademic Committee • Eastern Kentucky University • Loyola University • North Carolina Central University • Northeastern University • Northern Michigan University • Rutgers University • University of Florida • University of Houston • University of North Alabama • University of North Carolina
The LPQualified (LPQ) is a certification that was designed to be a benchmark education for entry level Loss Prevention professionals, or for those who are interested in entering the loss prevention profession. Who is it designed for? Loss Prevention Managers, Supervisors, Store Managers, College Students, Select Hourly Employees or for those who are interested in entering the loss prevention profession. It is also an excellent refresher course for District LP Managers. Overall Synopsis 10
Initial Content Development AAFES Academy Sports & Outdoors Ace Hardware AutoZone Babies R Us Best Buy Bob’s Stores Cingular CVS Dick’s Sporting Goods Dollar General Food Lion Gap Guess? H&M HEB Home Depot JC Penney KB Toys Kellogg's Limited Brands L.L. Bean Lowe’s Macy’s Michael’s NEXCOM NIKE Office Depot Orchard Supply Pathmark PEPBOYS Safeway Target TJX Walgreens Wal-Mart
Specially selected LP Professionals Contracted Knapp & Associates, lead by PhD’s-prior retail certifications Members specially trained then tasked with writing questions based on the criteria given-psychometrics Content was weighted & validated LPQ Exam Question Committee 12
LPQ Exam Question Committee • 20 +professionals • Contracted Knapp & Associates, lead by PhD’s-certification experts- retail oriented (LPC-Dr. Arnold) • Members specially trained then tasked with writing questions based on the criteria given-psychometrics • Sections were weighted & rated
“LPQ” LPQualified • Module 2- Becoming a Successful Business Person • A Professional Approach • Ethics & Conduct • What you should Expect • Career Growth • Communication Skills • Building Relationships • Diversity • Harassment Awareness • Conflict Resolution • Module 3 – Loss Prevention Basics & Tools • Vocabulary & Terminology • External Theft • Internal Theft • Interviewing as a Tool • Civil Recovery & Restitution • Courtroom Procedures • Physical Security • Conflict Resolution • Auditing • Employment Screening • Crisis Management & Emergency Response • Module 1- Retail Environment • Foundations of Loss Prevention • Basic Retail Business Operations • The Causes Behind the Loss • Shrink Awareness • Establishing a Controlled Environment • Workplace Safety
LPQ Facts • 500 +pages of text • 65 Video demonstrations & 498 pictures • 3 modules-25 sections • 40 hours (average) to complete on line • 75 companies & 170 Loss Prevention Professionals • Academic credits - 3 credits towards Masters Degree • New site includes Explorer, Netscape, Macintosh, Touch Phone and iPhone formats
LPM “LPQ” Certified Candiates • LPF Academic Committee-Affiliates • Alpha Phi Sigma • ACJS Conference • RILA & LossPrevention Magazine • LPF Website listings-posting names
LPC • The LPCertified is a certification that was designed as advanced education for loss prevention management and executives, such as; LPM’s with 3+ years experience, DLPM's, RLPM's, etc. • Anyonewho desires to further their career in the loss prevention field.
“LPC” LPCertified • Module 1- Leadership Principles • People Leadership • Ethical Standards • Personal Development • Building and Leveraging Relationships • Module 2- Business Principles • Building an Effective Program • Financial Analysis & Accounting • Building Operating Plans • Managing Vendor Resources • Protection of Critical Data and Privacy • Principles of Regulatory Guidelines • Module 3 – Loss Prevention Operations • Building an LP program • Investigations • Data Analysis • Operational & Shrink Control • Organized Retail Crime • Pharmacy
“LPC” LPCertified • Module 4- Safety & Risk Management • Safety Management • Senior Leadership • Risk Control and Safety Committees • Program Elements • OSHA • Accident Reporting • Fire Protection • Special Issues • Risk Management • Techniques to Manage Risk • Business Hazards • Insurance • Claims Management • Litigation • Module 5- Crisis Management • Preparedness • Response • Recovery • After action report • Business continuity • Resources & Relationships • Module 6- Supply Chain • Flow of merchandise • In-transit potential for loss & security measures • DC Potential opportunities for loss & security measures • Internal & External Partnerships • Compliance (High level awareness) • Business Disruption (impact of loss/detention on supply chain)
LPC Facts • 1200 pages of text first three modules • Video demonstrations & pictures • 6 modules-41 sections • 100 hours (average) to complete on line • 75 companies & 170 Loss Prevention Professionals • Academic credits – 3+ Masters Level
Accomplishments LPQ & Exam launched in fall 2008 LPC will be launched in 2009 International expansion Complete Membership Program & Benefits Career Center, Education Center, College Center, Best Practices Center Comprehensive Academic Awareness Initiative Academic credits Scholarship Program
How does it work? Delivered online 24-7 One year to finish Proctored exams at remote locations Measures knowledge of core competencies Certification Certificate issued LPQ & LPC certified professionals listed on LPF website for employment verification
LPQ Exam Committee Not mandatory to purchase LPQ Validated Question Writing Committees work Directed by Knapp & Associates Three PhD’s present along with Directors, Corporate Trainers & RLPM’s Exam criteria established to create a 100 question exam based upon the LPQ content
WHY SHOULD YOU GET CERTIFIED • Invest in your education! • Increase your marketability in difficult economic times! • Put yourself above your competition! • Add LPQ/LPC designation to your name & resume! • Improve your potential to get promoted! • Demonstrate your understanding of core competencies! • Demonstrate your desire to learn! • Enhance your performance by gaining knowledge!
LPQ Exam Registration Administered at proctored locations throughout the country by our test facilitator Comira Register on-line at: http://losspreventionfoundation.org/lpqexam.html Based upon LPQ courseware-100 questions The exam is offered at different times throughout the year. LPQ EXAM SCHEDULE February 2 – April 24, 2009 June 1 – July 31, 2009 September 1 – October 31, 2009
Program Costs • Certification • LPQ $495 + $250 (exam fee) • LPF members receive a 20% discount on coursework • LPC $1195 + $??? (exam fee) • LPF members receive a 20% discount on coursework • Annual Membership - $149/year Price Reduction $99 • Two Year Membership - $275 • Charter Membership - $795 for life (limited time only) • Student Membership - $49 • www.losspreventionfoundation.org
More Information • Kelly Durham email@example.com 704-405-4404 or • Gene Smith firstname.lastname@example.org 704-837-2521 • www.losspreventionfoundation.org