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Business Crisis and Continuity Management: A Comprehensive Approach

Join the ALA Capital Chapter Spring Forum on Disaster Preparedness with Greg Shaw for insights on effective business crisis management practices and continuity strategies. Learn about risk management, planning resources, and telework policies to ensure business resilience. Get prepared now!

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Business Crisis and Continuity Management: A Comprehensive Approach

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  1. ALA Capital Chapter Spring ForumDisaster Preparedness: Are YOU Ready?June 6, 2012Greg Shaw, D.Sc., CBCPAssociate ProfessorCo-Director GWU Institute for Crisis, Disaster and Risk Management

  2. Background • ICDRM – http://www.gwu.edu/~icdrm Research Education programs • Greg Shaw USCG GWU

  3. Personal and Family Preparedness • Personal and family plans – http://www.ready.gov • Communication plans • Situational awareness • Evacuation, shelter in place, protect in place • Walking shoes

  4. Which way in North? ?

  5. Business Crisis and Continuity Management Program A Program not just a Plan The business management practices that provide the focus and guidance for the decisions and actions necessary for a business to prevent, prepare for, respond to, resume, recover, restore and transition from a disruptive (crisis) event in a manner consistent with its strategic objectives. (Shaw)

  6. A Framework for BCCM

  7. Risk Management • Resources – Community, State and Federal Internet Sites • Risk Assessment • Business Area Analysis • Business Impact Analysis • Risk Communication • Risk Informed Decision Making

  8. Planning Resources • Washington , DC - http://hsema.dc.gov/page/get-informed-business-planning • Arlington, VA – 9 page template http://www.arlingtonva.us/departments/EmergencyManagement/documents/8139Arlington%20Business%20COOP%20instructions%2010-06.pdf • Montgomery County, MD http://www.montgomerycountymd.gov/oemtmpl.asp?url=/content/homelandsecurity/plan/busprep.asp

  9. Some components of a program • Active liaison your building manager and local Emergency Management personnel • Communicating with and accounting for your people • Crisis management and communication • Vital records • Backing up data, information, documents – This is not an end to itself • Employment policies for pandemic type events • Training and exercising plans

  10. Telework policies and procedures • Accommodating Disabilities • Company-owned Property • Confidentiality & Trade Secrets • Discrimination • Expenses • Injuries in the Home Office • Liability • Privacy • Records Management • Software Licensing • Tax Issues • Unions • Wage & Hour Compliance • Zoninghttp://www.teleworktoolkit.com/workplace_legal_issues.html

  11. Telework resources • OPM Guide to Telework in the Federal Government http://www.telework.gov/guidance_and_legislation/telework_guide/telework_guide.pdf • UMBC Telework Policy and Agreement http://www.umbc.edu/hr/PDFs/telework_policy_agreement.pdf • Denver Regional Council of Governments Sample Telework Policy http://www.drcog.org/documents/Sample%20Telework%20Policy.pdf

  12. PS-PREP Program • August 2007, Public Law 110-53, Implementing Recommendations of the 9/11 Commission Act • http://www.fema.gov/privatesector/preparedness/ • Voluntary certification IAW with anyone of 3 standards ASIS International British Standards Institution (BSI) National Fire Protection Association (NFPA)

  13. So – Now what? • Thinking about it and talking about it doesn’t cost a lot (unless they are billable hours) and can be a great start.

  14. Thank You Greg Shaw 202-994-6736 glshaw@gwu.edu

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