How important is ISO 9001:2008 certification when evaluating a company?

1. How important is ISO 9001:2008 certification when evaluating a company? www.isodocumentationtemplate.com

2. Over 350,000 companies world is registered to ISO 9001. The key benefits they find include:- • Increased customer satisfaction. • Improved quality management processes. • Increased revenue and market share. • Impacts on the environment. • Cost Reduction. • Quality awareness among employees www.isodocumentationtemplate.com

3. Increased Customer Satisfaction • Many of the benefits to businesses also benefit their customers. • Increased efficiency. • Reliability of product or service quality. • A reputation for safety & environmental responsibility. • Repeatable systems. • Enhanced customer satisfaction and improved customer loyalty leading to repeat business • Ensuring customer satisfaction through the quality management system is a key aim of the standard. • It will increase customer satisfaction and more effective customer communication. www.isodocumentationtemplate.com

4. Improved quality management processes • The ISO 9001 standard is based on a number of quality management principles, including a strong customer focus. • ISO 9001:2008 helps ensure that customers get consistent, good quality products & services, which in turn brings many business benefits. • ISO document management system helps you meet customer needs. • Win more high value customers with better customer service. www.isodocumentationtemplate.com

5. Increased revenue and market share • ISO Certified businesses are highly likely to increase their market share and, as a consequence - their revenue. • In fact, studies have shown that "the benefits of using standards are valued, in terms of contribution to company gross profit, at between 0.15 % and 5 % of annual sales revenues. • Increased revenue and market share obtained through flexible and fast responses to market opportunities. www.isodocumentationtemplate.com

6. Impacts on the environment • Environmental impact is becoming an increasingly important issue across the globe. • International Standards help reduce negative impacts on the environment. • Improve environmental performance of the supply chain. www.isodocumentationtemplate.com

7. Cost Reduction • ISO 9001 quality manual saves time and cost by reducing mistakes, consequently helping to improve customer service. • ISO strategies is that reducing waste and increasing productivity leads to greater profits for certified companies. www.isodocumentationtemplate.com

8. Quality Awareness Among Employees • Becoming certified to the ISO 9001 standard raises quality awareness among employees and motivates them to attain quality objectives. • Corrective action and preventive action help to keep quality objectives in the minds of employees. www.isodocumentationtemplate.com

9. Other Benefits of ISO 9001 • 85% of registered firms report external benefits • Higher perceived quality • Greater customer demand • 95% report, internal benefits • Greater employee awareness • Increased operational efficiency • Reduced scrap expense • 30% reduction in customer claims • 95% improvement in delivery time • Reduced defects from 3% to 0.5% • 40% reduction in product cycle time www.isodocumentationtemplate.com

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