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Facility Management Today’s Trends/Decision Drivers Tomorrow’s Opportunities. Teena Shouse, CFM FM Consultant, FEA, P.C. PNAIS Conference April 13, 2009 Research provided by the International Facility Management Association. The Future is Now!.

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Facility management today s trends decision drivers tomorrow s opportunities l.jpg

Facility ManagementToday’s Trends/Decision DriversTomorrow’s Opportunities

Teena Shouse, CFM

FM Consultant, FEA, P.C.

PNAIS Conference April 13, 2009

Research provided by the

International Facility Management Association

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You must control your present to impact your future.The best way to predict the future is to create it.

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Points to Ponder

  • Enablers abound!

  • Fact: You cannot control or change everything

  • Keeping balance is a decision

  • Be aware of your surroundings and prepared

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Learning is a lifelong process

  • What are 2 things in your life that have enabled you to succeed in your profession?

  • Share an example of how you have succeeded lately.

  • What have you been exposed to and not taken advantage of and why?

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Linking facility management to strategy

Emergency preparedness

Change management


Emerging technology


Broadening diversity in the work force

Aging buildings

Facility Management Trends

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Trend: Linking Facility Management to Strategy

Facility Management must:

Have a clear vision and understanding of long-term strategyrather than a short-term focus on tactics

Transition from cost control to supporting the development of human capital

Understand the complexities associated with strategic facilities planning/budgeting

Be responsible for the facilitation of interaction, not the distribution of physical space

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Taking Notice

The human factor has become the most critical element in the workplace requiring an infrastructure focused on:



Health and environmental monitoring


Customized work environments


Remote work

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Unforeseen emergencies

Natural disasters

Data protection

Threatened or actual terrorism

Chemical/biological incidents

Workplace violence


Pandemic flu

Trend: Emergency Preparedness

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Business Continuity Critical Questions:

In what ways are we vulnerable to an incident?

How can FM professionals be viewed as a first responders?

How can we develop an infrastructure and sense of well being that creates a productive environment when returning to our facility the day after an incident?

Do you have the right components of a Business Continuity Plan in place?

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Trend: Change Management

Scope of responsibilities for facility management are becoming less distinct requiring a wider array of competencies

Greater interaction and strategic collaboration with Finance, Human Resources, and Information Technology

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FM Skills - 2010

Project Team Building


Motivational Training

Cultural Diversity

Entrepreneurial Value


Multi-Lingual Capabilities

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FM Competencies 2010


Strategic Planning

Energy Management

Productivity Measurement

Negotiation Strategies

Sourced Services Management

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Where work gets done in 2010

Corporate facilities – 40%

Offsite – 20%

Home - 40%

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Something to think about

“Picture a manufacturing head going to the board and saying. I’ve got a great idea. Let’s build a manufacturing plant that targets 40% utilization. That’s our goal. He would be laughed out of the room. Yet we are doing this right now in FM. It’s amazing if you think about it. I don’t think it’s going to be accepted much longer.”

Mark Golan, Cisco Systems

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Trend: Sustainability

What we know:

Demand escalating for environmentally friendly high performance buildings

Companies not incorporating sustainable practices will be at a competitive disadvantage

Land available for development will become more valuable (scarce) as environmental, wetlands, and anti-sprawl initiatives take hold

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What we know:

Executive Order: Strengthening Federal Environmental, Energy, and Transportation Management issue 24 January 2007

Plan that federal, state, and local governments will become more involved in policy issues and regulations related to energy efficiency and sustainability

Millennials and Gen X’ers do not view sustainable practices as an optionalnicety but, rather, an expectation

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Trend: Emerging Technology

Technology will continue to significantly impact and influence how facility managers do their jobs, how we communicate internally and externally, and how our buildings operate

Smart buildings are quickly becoming brilliant!

We expect, however that technology will become increasingly user friendly and standardized

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Technology Initiatives

  • Building Information Modeling (BIM)

    • Integrating platform for organizing, storing, and maintaining information about the physical nature of a building

    • Virtual representation of a facility in an electronic format

    • Primary benefit is the reduction of time spend dealing with incomplete or inaccurate documentation regarding phases of the facility life cycle

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Technology Initiatives

  • Integrated Workplace Mgmt. System (IWMS)

    • Service Management

    • Space Management

    • Property Maintenance

    • Information Technology

    • Corporate Real Estate

  • “Workplace Matters” – General Services Admin.

    • “Treat office space, workplace technologies, and work processes as an integrated system strategically designed to enhance organizational effectiveness”

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Significant evidence of increased emphasis on global infrastructure development

The 24/7 facility is today’s reality, not tomorrow’s prediction

24 million Americans work in jobs requiring “non-traditional” hours

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Trend: Broadening Diversity in the Work Force infrastructure development

What we know:

The need is increasing to bridge larger physical operating distances

FM is now responsible for facilitating productivity and seamless workflow over various geographic locales

Current issues include geographic barriers, cultural differences, differing workplace expectations, changing regulatory environments, and significant challenges related to demographics

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Global Demographics infrastructure development

Facility Management is now faced with a multitude of global demographic changes related to:


Workplace expectations

Work styles

Cultural diversity

Language differences



Personal lifestyles

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Traditionalist infrastructure development

Baby Boomers

Generation X


Prior to 1946

1946 – 1964

1965 – 1985

1986 - Today

Today’s Multi-Generational Workplace

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A Must Read infrastructure development

“When Generations Collide”

Lynn Lancaster & David Stillman

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Trend: Aging Buildings infrastructure development

A significant portion of our existing building stock is entering a cycle requiring large amounts of capital improvement/replacement

Properties for which routine maintenance has been deferred are entering a stage of severe deterioration

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Aging Buildings infrastructure development

What we know:

FMs are facing the largest collection of aging building stock ever encountered

As a facility approaches the end of its life cycle a decision must be made whether to recapitalize it or demolish it and construct a replacement

Making a decision to scrap a building is difficult both financially and emotionally

Introduction of new materials and removal of materials known to be hazardous add to the complexity of FM

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Aging Buildings infrastructure development

  • Restoration

    • Addresses concerns about condition

  • Modernization

    • Addresses concerns about functionality and obsolescence

      The goal is to ensure that whatever decision is made, the resulting facility meets the intended requirements at the least life-cycle cost

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“Aging buildings concern engineers: Recent collapses show the toll of poor construction, neglect”

The Prague Post

26 February 2007

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The Wall Street Journal the toll of poor construction, neglect”“Security Drives Demand For Facilities Managers”Perri Capell

Technology and outsourcing have been two major forces affecting facilities management. When filling openings, companies prefer skilled managers and leaders over the engineering professional of old, say recruiters. The new skills are needed to oversee the work of dozens of outside vendors who now do much of the technical and maintenance work on facilities.

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Wall Street Journal the toll of poor construction, neglect”(Continued)

Organizations no longer look for someone who’s technically strong. Now they want the person to have leadership skills so they can ensure good cooperation from all parties and that the work is done right the first time, at or under budget and at or before deadlines.

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Paradoxes of Our Times the toll of poor construction, neglect”

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To be prepared for the future…. the toll of poor construction, neglect”

Make the MOST out of today!

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Questions? the toll of poor construction, neglect” Comments?

Thank You

[email protected]