1 / 36

EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE. How to Use Emotional Intelligence to Get Results Dr. Martin Armstrong, CPP, MBA, DBA. Intellectual Intelligence. Ability to: Learn about Learn from Understand Interact. Intellectual Intelligence. Adaptability to a new or changing environment

durin
Download Presentation

EMOTIONAL INTELLIGENCE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. EMOTIONAL INTELLIGENCE How to Use Emotional Intelligence to Get Results Dr. Martin Armstrong, CPP, MBA, DBA

  2. Intellectual Intelligence • Ability to: • Learn about • Learn from • Understand • Interact

  3. Intellectual Intelligence • Adaptability to a new or changing environment • Capacity for knowledge and the ability to acquire it • Capacity for reason and abstract thought • Ability to comprehend relationships • Ability to evaluate and judge • Capacity for original and productive thought

  4. Emotional Intelligence Defined as… The ability, capacity, skill or a self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups. Self-Awareness Self-Management Social Awareness Relationship Management Emotional Intelligence 2.0 - Bradberry & Greaves, 2009 4

  5. What is Emotional Intelligence?

  6. What is Emotional Intelligence? Personal Self-Awareness Self-Management Social Relationship Management Social Awareness

  7. IQ EI Personality

  8. I think rationally here I “feel” here Information enters here

  9. Self-Awareness Strategies • Ask yourself: • What am I feeling? • Why am I feeling it? • Keep a journal or log • Reflect on your behaviors • Know your triggers • Seek feedback

  10. Self-Management Strategies • The ABC’s of Life A – Activating event B – Belief about the activating event C – Consequential emotional response

  11. Beliefs “My director believes in me” “My director is trying to ruin my life!”

  12. Self-Defeating Beliefs • Add D • Dispute our thinking • Replace self-defeating, irrational beliefs with rational logical beliefs

  13. Self-Management Strategies • Choose your battles • Mix pleasantness with anger • Realign your expectations • Speak to someone that is not emotionally invested • Recognize the irrationality of worry

  14. Self-Management Strategies • Ask anxiety inventory questions • What is going on here? • What’s the worst thing that could happen? • How likely is that? • Is it in or out of my control? • Is there anything I can do?

  15. Social Awareness Strategies • Greet people by name • Notice things about people • Watch body language and tone • Listen • Step into their shoes • Seek the whole picture • Pay attention to the mood in the room

  16. Relationship Strategies • Be open and curious • Acknowledge other people’s feelings • Have an “open door” policy • Explain your decisions • Tackle a tough conversation • Take feedback & give constructive criticism

  17. Putting People at Ease • Make everyone feel like they belong • Portray positive emotions • Make people feel comfortable

  18. Balance Work and Life

  19. The Johari Window

  20. Difficult Conversations Personal Inventory SelfAwareness SelfManagement Take an inventory of your state of mind Plan for your triggers of frustration and anger

  21. Difficult Conversations Social Inventory Social Awareness Relationship Management Determine the emotional level of the team member Address problems directly with an open ear

  22. Dealing With People You Can’t Stand • Do nothing • Vote with your feet • Change your attitude • Change your behavior

  23. The 10 Most Unwanted List • The Tank • Your Goal: Command Respect

  24. The 10 Most Unwanted List • The Sniper • Your Goal: Bring the Sniper Out of Hiding

  25. The 10 Most Unwanted List • The Know-It-All • Your Goal: Open their mind to new information and ideas

  26. The 10 Most Unwanted List • The Think-They-Know-It-All • Your Goal: Give his/her bad ideas the hook

  27. The 10 Most Unwanted List • The Grenade • Your Goal: Take control of the situation

  28. The 10 Most Unwanted List • The Yes Person • Your Goal: Get commitments you can count on

  29. The 10 Most Unwanted List • The Maybe Person • Your Goal: Help them learn to think decisively

  30. The 10 Most Unwanted List • The Nothing Person • Your Goal: Persuade the Nothing Person to talk

  31. The 10 Most Unwanted List • The No Person • Your Goal: Transition to Problem Solving

  32. The 10 Most Unwanted List • The Whiner • Your Goal: Form a Problem-Solving Alliance

  33. Emotional Intelligence • Emotional Intelligence is a highly flexible skill • Individuals need to develop an active awareness of their emotions and appropriately manage their behaviors • Individuals with high emotional intelligence carry a heightened awareness of other’s emotions and use this knowledge to build positive social relationships • Effective leaders exhibit behaviors that correspond to high-levels of emotional intelligence

  34. What Drives You?

  35. NO Regrets -

  36. THANK YOU CONTACT INFORMATION Dr. Martin Armstrong – 704.731.1715 martin.armstrong@twcable.com

More Related