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Overview. Background. Define Measure Analyze Improve (make recommendations) Control (suggestion for how to control). D. DEFINE. Problem Statement Metric Defect Definition Objective Projected Benefits Level 1 Process Map Area of Focus. M. Measure. Data Collection Excel PDF
E N D
Define • Measure • Analyze • Improve (make recommendations) • Control (suggestion for how to control)
D DEFINE • Problem Statement • Metric • Defect Definition • Objective • Projected Benefits • Level 1 Process Map • Area of Focus
M Measure • Data Collection • Excel • PDF • QA of two weeks of reports • Given vs. Calculated
M Data Collection
A Analyze • Measurement System Analysis • Where is the data coming from • How reliable is the data • Assumption and Concerns
A Analyze • Metrics to measure dependent variable • Defect rate (actual counts of defect) • Number of defects per call per hour • Metrics to measure independent variables • Call traffic • Average number of coordinators per hour • Number of coordinators on duty per call • Day of the week
A Coordinator effectiveness • Insert Histogram for defect rate per coordinator
A Referring facility • Histogram for defect based on referring facility
A Source Medical unit • Pareto Chart
A Defects per hour • Pareto Chart
A Admit service • Pareto Chart
A Day of the week • Pareto Chart
A Bed type • Pareto Chart
A Time of day • Control Chart
A Analyze • Fishbone Diagram (start from the flow chart) • Receiving Call • Identifying Availability • Conferencing Dr.s • Conferencing Nrs. • Data entry • Report generation
I Improve • Recommendations: • Systemic • Etc…
C Control