Customer service. Basic concept of customer service Basic communication skills of dealing with customers. Review. Do you think companies spend most of the time and energy attracting new customers or keeping existing customers?
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Basic concept of customer service
Basic communication skills of dealing with customers
- Brand loyalty (From a marketing point of view, brand equity is the measure of customer loyalty to a brand.)
- Customer service
- CRM (customer relationship management)
What rules for good customer service can you summarize?
“I’ll find out for you”;
“I’ll need to check on that and get back to you”;
“I’ll have to look that up, when is a good time for me to call you back?”
Use empathic phrases:
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