'Dissatisfied customers' presentation slideshows

Dissatisfied customers - PowerPoint PPT Presentation


Managing Customer Service

Managing Customer Service

Managing Customer Service. Strategies for working with various types of customers. Angry Customers Be positive Acknowledge the customer’s feelings or anger Reassure Remain objective Determine the cause. Angry Customers Listen actively Reduce frustrations Negotiate a solution

By niveditha
(321 views)

Handling

Handling

Handling. Customer. Complaints. Complaints are opportunities…not problems!. 96 percent of dissatisfied customers never bother to complain Each happy customer will tell at the most six other people. Handling Customer Complaints. How to Handle Customer Complaints. Don’t be defensive

By Sophia
(306 views)

Blue Ocean Strategy: Overcome Key Organizational Hurdles

Blue Ocean Strategy: Overcome Key Organizational Hurdles

Blue Ocean Strategy: Overcome Key Organizational Hurdles. By: Andrei Gololobov , Lana Grimes, & Laura McMannis. So You Have a Plan…. For your strategy to work, the working plan must be translated into action. Regardless of which strategy is used

By linus
(761 views)

Integrated Supply Chain Analysis and Decision Support (I98-S01)

Integrated Supply Chain Analysis and Decision Support (I98-S01)

Integrated Supply Chain Analysis and Decision Support (I98-S01). RESEARCH TEAM. Textiles and Apparel Mgmt. Industrial Engineering Industrial Engineering Textiles and Apparel Mgmt. Industrial Engineering Industrial Engineering. INVESTIGATORS : G. Berkstresser S. Fang R. King T. Little

By hyunshik
(111 views)

Front Office Staff You are the KEY to it All

Front Office Staff You are the KEY to it All

Front Office Staff You are the KEY to it All. Presented by Joy Newby, LPN, CPC Newby Consulting, Inc. 5725 Park Plaza Court Indianapolis, IN 46220 Voice: 317.573.3960 Fax: 317.705.0131 E-mail: help@joynewby.net. Front Office Staff.

By bryson
(318 views)

A typical hospital spends about 20% of its budget on medical, surgical, and pharmaceutical supplies. For all hospitals i

A typical hospital spends about 20% of its budget on medical, surgical, and pharmaceutical supplies. For all hospitals i

Importance of Inventory. A typical hospital spends about 20% of its budget on medical, surgical, and pharmaceutical supplies. For all hospitals it adds up to $150 billion annually.

By gershom
(222 views)

3. Software product quality metrics

3. Software product quality metrics

3. Software product quality metrics. The quality of a product: the “totality of characteristics that bear on its ability to satisfy stated or implied needs”. Metrics of the external quality attributes producer’s perspective: “conformance to requirements”

By linaeve
(148 views)

The Customer

The Customer

The Customer. TQM’s Customer Approach. “the customer defines quality.” “the customer is always right.” “the customer always comes first.” “the customer is king.” “quality begins and ends with the customer”. Types of Customers. External - outside the organization (people who pay the bills.)

By audi
(230 views)

Chapter – 7 The Service Encounter

Chapter – 7 The Service Encounter

7. Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons. Chapter – 7 The Service Encounter. Learning Objectives. Use the service encounter triad to describe a service firm’s delivery process.

By gayle
(426 views)

Customer service

Customer service

Customer service. Basic concept of customer service Basic communication skills of dealing with customers. Review. Do you think companies spend most of the time and energy attracting new customers or keeping existing customers?

By dominy
(144 views)

Reminders

Reminders

Reminders. Read Chapter 1 of your book for discusson. Chapter 2 might be interesting to you in light of the political convention. First Exam is September 13 th Website http://www.uic.edu/classes/psych/psych242kp/. Science and Pseudo-science.

By wilmer
(142 views)

Week 1 Monday, January 23

Week 1 Monday, January 23

Week 1 Monday, January 23. Strategy & IT. From Automation to Integration. MIS Reporting. Decision Support. Enterprise Systems. EDP. Automation (Productivity and Efficiency). Organization Integration. 25 years. Strategic Planning. What is strategic planning?

By lavina
(217 views)

Entrepreneurship and Small Business Management

Entrepreneurship and Small Business Management

Entrepreneurship and Small Business Management. Chapter 11 Smart Selling and Effective Customer Service. Ch. 11 Performance Objectives. Explain the importance of selling based upon benefits. Use the principles of selling to make effective sales calls.

By clio
(120 views)

Service Recovery

Service Recovery

Chapter. 8. Service Recovery. The Impact of Service Failure and Recovery How Customers Respond to Service Failures Customers’ Recovery Expectations Service Recovery Strategies Service Guarantees. Chapter 8 - Service Recovery.

By Albert_Lan
(304 views)

Managing the Service-Profit Chain

Managing the Service-Profit Chain

Managing the Service-Profit Chain. Creating and Maintaining Satisfied and Loyal Customers Creating and Maintaining Satisfied and Loyal Employees. “Put customers and front-line employees first!” “Exceed your customers’ expectations and needs.

By aliya
(186 views)

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR. Chapter 3 Attitudes & Job Satisfaction . Attitudes. Cognitive Component The opinion or belief segment of an attitude. Attitudes Evaluative statements or judgments concerning objects, people, or events. Affective Component

By rad
(129 views)

September 18, 2012

September 18, 2012

September 18, 2012. Thank you for . Proven Customer Service Strategies Creating Advocacy. by Mark J. Novota. So, what does this mean to our businesses?. 2. Critical . Needs. Empower your people. Do whatever it takes to please your customer. When the world says, “Give UP ”

By judith
(79 views)

Overseas Students Ombudsman

Overseas Students Ombudsman

Overseas Students Ombudsman. Ensuring quality through better complaints resolution. Dr Geoff Airo-Farulla, Director, Overseas Students Ombudsman ACPET National Conference, Adelaide, 29-30 Aug 2013. Overseas Students Ombudsman.

By wenda
(146 views)

Customer Service and the Financial Professional

Customer Service and the Financial Professional

C O R P O R A T I O N. Customer Service and the Financial Professional. MPS CPE Day. September 13, 2013. Ice Breaker Opener. The Value of a Penny. The Financial Impact of Customer Service.

By glora
(118 views)

What is a Product?

What is a Product?

What is a Product?. Principles of Marketing Chapter 21. The Marketing Mix. Product is the primary P of the marketing mix The other marketing mix decisions are based on the product decision If you don’t have a product to sell, you won’t need a place, price or promotion. Types of Products.

By lucine
(267 views)

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