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Enhancing Communication Climates for Better Relationships

This virtual lecture focuses on improving communication climates, which are vital for fostering positive relationships. It distinguishes between confirming messages, which value the relationship, and disconfirming messages, which indicate disregard. The lecture covers the importance of defensiveness and assertiveness in communication, and how to create positive climates through evaluation vs. description and empathy vs. neutrality. It also provides strategies for transforming negative climates by seeking clarification and finding common ground.

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Enhancing Communication Climates for Better Relationships

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  1. Unit 11 Virtual Lecture Improving Communication Climates

  2. Communication Climate • Communication Climate refers to the emotional tone of a relationship. • It is a very integral key to positive relationships.

  3. How Communication Climates Develop • Confirming Communication – describes messages which convey valuing of the relationship or other person • Disconfirming messages – signal a lack of regard for the other person in the relationship.

  4. Confirming Messages • Recognition • Acknowledgement • Endorsement

  5. Disagreeing Messages • Arguementativeness • Complaining • Agressiveness

  6. Disconfirming Messages • Impervious Responses • Interrupting Response • Irrelevant Response • Tangential Response • Impersonal Response • Ambiguous Response • Incongruous Response

  7. Defensiveness • Defensiveness suggests protection from attack • We are defensive when others confront us with face – threatening acts • Thus defensiveness is the process of protecting our presenting self, or face

  8. Assertiveness / The Assertive Message • A description of the observable behavior that prompted your message. • Your interpretation of the behavior. • The feelings that arise from the interpretation. • The consequences of the information shared so far. • An intention statement

  9. Creating Positive Climates • Evaluation vs. Description • Control vs. Problem Orientation • Strategy vs. Spontaneity • Neutrality vs. Empathy • Superiority vs. Equality • Certainty vs. Provisionalism

  10. Transforming Negative Climates • Seek more information • Ask for specifics • Guess about specifics • Paraphrase speakers ideas • Ask about consequences of your behavior • Ask what else is wrong • Agree with the critic • Agree with the truth • Agree with the odds • Agree in principle • Agree with the critic’s perception

  11. The End This concludes the virtual lecture on Unit 11

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