World 2.0: Working in a 2.0 World

1. World 2.0 World 2.0 Working in a 2.0 World Working in a 2.0 World Kunnskapstinget 2008 Oslo September 2008 David Gurteen

2. Begin with the end in mind Begin with the end in mind • A brief history of KM • The impact of social tools and Web 2.0 on KM • KM 2.0: KM goes Social • Working in a 2.0 World David Gurteen

3. Two early forms of KM Two early forms of KM Techno-centric KM People-centric KM David Gurteen

4. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1989) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! David Gurteen

5. People-centric KM People-centric KM • Pioneers – BP (Chris Collison, Geoff Parcell) – Buckman Labs (Bob Buckman) • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. Cops, After Action Reviews David Gurteen

6. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry David Gurteen

7. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • Over-hyped, underperformed • Is KM dead? • KM changing/evolving • Not driven by the traditional KM community David Gurteen

8. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Social Tool thought leaders and even KM advocates avoid the label! David Gurteen

9. Social Tools Social Tools • What are social tools for? – Finding and connecting with people – Building communities – Sharing knowledge – Informal learning • They are personal/social KM tools! David Gurteen

10. Social Tools Social Tools •Blogger •Technorati •MediaWiki •LinkedIn, Facebook •Delicious •Google Reader, Bloglines •Skype •Flickr •YouTube, Google Video •Twitter •Odeo •Slideshare •iPod •Creative Commons • • • • • • • • • Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups David Gurteen

11. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost David Gurteen

12. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And more … David Gurteen

13. So what does this mean for KM? So what does this mean for KM? David Gurteen

14. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM David Gurteen

15. KM 2.0 KM 2.0 • Take – People-centric KM, PKM • CoPs, AARs, KCafes, … – Social Computing • Weblogs, Wikis, … • To create – A new form of KM – KM 2.0 or Social KM David Gurteen

16. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Explicit Knowledge • Personal • Bottom up • Decentralised • Distributed • Ecosystems • Tacit Knowledge David Gurteen

17. KM Tool Comparison KM Tool Comparison KM 1.0 KM 2.0 • Taxonomies • People Finders • Databases • E-mail • Newsletters • Discussion Forums • Social Tagging • Social Networking • Blogs & Wikis • Instant Messaging • RSS Feeds & Readers • Blogs David Gurteen

18. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work Work is behind closed doors Work is open and transparent People directories provide contact information Social Networking platforms reflect who is doing what with whom Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT chooses the tools I use I have a choice & select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is captured just in case Knowledge is naturally captured as part of one’s work Best Practices Stories Efficiency and productivity Improved decision making & innovation David Gurteen

19. KM is about Conversation KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard David Gurteen

20. KM is going Social KM is going Social David Gurteen

21. Everything 2.0 Everything 2.0 Web 2.0 technologies and thinking is changing everything! David Gurteen

22. Everything 2.0 Everything 2.0 • • • • • • Library 2.0 Management 2.0 Project Management 2.0 Education 2.0 Warfare 2.0 Politics 2.0 • • • Web 2.0 Enterprise 2.0 KM 2.0 • Manager 2.0 • People 2.0 • World 2.0 Participation Conversation Credit: Hugh MacLeod, gapingvoid David Gurteen

23. Six ways to engage Six ways to engage in a 2.0 World in a 2.0 World David Gurteen

24. Be Yourself Be Yourself We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like everyone else. This professional voice is distinctive. And weird. Taken out of context, it is as mannered as the ritualistic dialogue of the 17th-century French court. David Weinberger David Gurteen

25. Work Transparently Work Transparently • Work so everyone can see what you are doing • Before IT it was impossible for to share work in progress • Today it is easy • Working transparently means we get early feedback and can adapt more quickly • A fundamental part of natural knowledge sharing David Gurteen

26. Work Openly Work Openly • Be open to people; their feedback and ideas • Being open is a prerequisite for social learning • We need to let others know what we are doing (transparency) and take feedback (openness) David Gurteen

27. Have learning conversations Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian David Gurteen

28. Work with People Work with People An innovative, healthy organization requires that we work with people rather than do things to them. Alfie Kohn How do we better work together? How do we make them share? David Gurteen

29. Raise all the ships on the sea Raise all the ships on the sea • Contribute to the commons • Tragedy of the commons – Depletes with use • Cornucopia of the commons – Abundance with use • Contribute – Wikipedia, Knol, Open Source If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton David Gurteen

30. Where are we? Where are we? • Very early days • Many independents adopted 2.0 working • Where the world is moving • In 5 years we will all be using social tools! • Exciting to many, scary to others David Gurteen

31. The way forward The way forward • Be an early adopter • Start to use social tools yourself • Pilot the tools within your organisation • Take good advise • Learn what they mean for you and your organisation • Cannot plan – its emergent • Have conversations with people David Gurteen

32. David Gurteen

33. We are moving to a We are moving to a participatory participatory “WE world” “WE world” Yes, we. We control the Informaton Age. Welcome to our world. David Gurteen

34. Conversation! Questions? David Gurteen

35. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com David Gurteen

36. Licence Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/ David Gurteen