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Strategy and Tactics to Achieve Effective IT Governance. Kerry Litten . What it is. The process of identifying what IT should do in terms of: New initiatives( e.g. new/amended services or applications)

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Presentation Transcript
what it is
What it is
  • The process of identifying what IT should do in terms of:
    • New initiatives( e.g. new/amended services or applications)
    • Improving/maintaining current performance (e.g. improving security, increasing capacity or improving resilience)
  • Allocating resources (primarily money and staff time, but also assets and facilities) to achieve the selected goals
who should participate
Who should participate

Business and

IT Stakeholders

strategy
Strategy
  • Step 1 - Define the decision criteria
  • Step 2 - Decide who will make the decisions
  • Step 3 - Define the IT governance process
define the decision criteria
Define the decision criteria
  • Strategic Alignment
  • Value Delivery
  • Risk Management
decide who will make the decisions
Decide who will make the decisions

Ref: IT Governance, Peter Weill & Jeanne W. Ross, 2004, Page 59

tactics
Tactics
  • Step1 – Create/Review and implement IT principles
  • Step 2 – Define/Review IT architecture and enforce it
  • Step 3 – Ensure that IT services and processes are governable
  • Step 4 – Set targets
create review and implement it principles
Create/Review and implement IT principles
  • Example principles:
    • Application development is out-tasked to a small number of trusted third parties
    • The IT architecture should enable rapid scaling up or down of IT services capacity
    • Procedures must demonstrably minimize risk of non-compliance with external regulations
  • Example policy:
    • Application development contracts may only be placed with companies on the approved list
define review it architecture and enforce it
Define/Review IT architecture and enforce it
  • Example policies:
    • All customer-facing applications will be hosted in both the live and backup data centres
    • Wireless networks will be deployed within all locations for end user access to applications
    • Application firewalls will be used to protect against the inclusion of confidential data in Instant Messenger conversations
ensure that it services and processes are governable
Ensure that IT services and processes are governable
  • Consistent operational service delivery and service management processes
  • Measurement of service performance (service levels)
  • Measurement of process parameters (e.g. infrastructure utilisation for capacity management)
  • Measurement of metrics for:
    • Strategic Alignment
    • Value Delivery
    • Risk Management
set targets
Set targets
  • Targets for the performance of IT service management processes
  • Targets for improvement in measurements of:
    • Strategic Alignment
    • Value Delivery
    • Risk Management