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Disaster Response and Continuous Operations Planning. Designing plans that are pro-active Responding to disaster Planning for the worst. Miriam Kahn - MBK Consulting South Central Library System (Wisconsin) 2006. What constitutes a disaster. Fire Water Lack of power or telecommunications

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disaster response and continuous operations planning
Disaster Response and Continuous Operations Planning
  • Designing plans that are pro-active
  • Responding to disaster
  • Planning for the worst
  • Miriam Kahn - MBK Consulting
  • South Central Library System (Wisconsin)
  • 2006
what constitutes a disaster
What constitutes a disaster
  • Fire
  • Water
  • Lack of power or telecommunications
  • Lack of access
disaster response prevention
Disaster Response & Prevention
  • Four parts
    • Response
    • Recovery
    • Planning
    • Prevention
forming a chain of command
Forming a chain of command
  • Disaster response leader
  • Team members
  • Consultants
  • Director
other chains of command
Other chains of command
  • Director
  • Fiscal officer
  • Insurance adjuster
  • Administration
3 elements of response
3 elements of response
  • Immediate
  • Assessment
  • Prioritization
responsibilities
Responsibilities
  • Assign staff to
    • Restore crucial services
    • Coordinate primary recovery operations
    • Communications & public relations
    • Administrative services
needs of organization as a whole
Needs of organization as a whole
  • People
  • Communications
  • Operations
  • Financial
prioritization of services
Prioritization of services
  • Online v. objects v. services
  • What services are most important or in most demand from clients & patrons
  • What services can wait a few days?
  • What services could be automated and are not?
resumption of services
Resumption of services
  • Core functions
  • Secondary
  • Return to normal w/ adoption of new routines
types of damage
Types of damage
  • Localized
  • Large area
  • Wide area
mold and indoor air quality
Mold and Indoor Air Quality
  • Drying
  • Cleaning & Removing
  • Prevention of Future Mold Outbreaks
prioritization of recovery of collections
Prioritization of recovery of collections
  • Pre-planning is essential
  • Damaged items in collections
  • Irreplaceable, rare, vital
  • Essential core collections
  • Supporting collections
  • Data & computer systems
what is where what gets out first
What is where & what gets out first
  • Building layout
  • Collection layout
prioritization criteria
Prioritization criteria
  • Mission statement
  • Collecting policies
  • Vulnerability of formats
working with vendors internal external
Working with vendors Internal & external
  • Facilities & maintenance
  • Security
  • Disaster response companies
  • Insurance adjusters
  • Consultants and contractors
  • Other service providers
    • Crisis counselors, etc.
insurance
Insurance
  • Structure
  • Contents
  • Valuable Papers
  • Computers
  • Business Resumption / Interruption
negotiating with vendors
Negotiating with vendors
  • Determine what you want them to do for institution
  • Scope of their services
  • Their Experience with types of collections & formats
  • Skills they have that are lacking from your staff
communication
Communication
  • Publicizing your disaster
  • Asking for funds
  • Talking to the media
communication20
Communication
  • Talking to your staff and administration
  • Informing your vendors and service providers
  • For businesses – informing your shareholders
elements of a plan for computers data
elements of a plan for Computers & Data
  • Prevention
  • Proactive planning and training
  • response
  • Recovery
staff
Staff
  • Trauma counseling
  • Stress release
  • Reassignment
  • Responsibilities
mbk consulting
MBK Consulting
  • Disaster Response & Continuous Operations Planning
  • Disaster Response & Assistance
  • Referrals to Disaster Recovery Companies and Conservators