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Planning the Social Enterprise David DeLeonardis , President/CEO

Planning the Social Enterprise David DeLeonardis , President/CEO. Crossroads Diversified Services, Inc. . 501(c)(3 ). A Social Enterprise. Est. 1977. Training and Technical Assistance. Integrated Facility Services to the public and private sectors.

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Planning the Social Enterprise David DeLeonardis , President/CEO

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  1. Planning the Social Enterprise David DeLeonardis, President/CEO

  2. Crossroads Diversified Services, Inc. 501(c)(3) A Social Enterprise Est. 1977 Training and Technical Assistance Integrated Facility Services to the public and private sectors Workforce Development and Career Center Services Benefits Counseling For-profit Subsidiary (CFS) Policy Advocacy

  3. Integrated Facility Services • Janitorial • Landscaping • Floor Care • Pest-Rodent • Windows • Lt. Maintenance • Tree Management • Water Management • Recycling • Manage Subcontractors • Area Serviced 78,381,673 SF • Total Employees: 160 • Total Disabled 120 • % Disabled 75% • Total Wages Paid/Qtr $650,000.00 • Total Wages Paid/Yr $2.6M • Average Hourly Wage $15.68 • Average Tenure 7.9 Yr.

  4. Is Your Organization Ready? Is Entrepreneurship for you? What are your Assets & Liabilities? Do You Have the Right Culture? Planning & Performance Do You Have the Market Perspective? Governance Do you have a Strategic Plan In Place? Leadership What are your Goals? Management Capacity What is Your Motivation? Finances

  5. Strategic Plans Business Plans VS.

  6. Is Your Business Concept Feasible? Problem+Opportunity+Mission=Solution How Big is the Pain? How Great is the Solution? What is the problem? What is your concept? Is there a market opportunity? Is it operationally feasible? What are the financial implications? What’s the “deal breaker”? 1 2 3 4 5 6

  7. Strategic Plans Business Plans VS.

  8. MISSION & VALUE PROPOSITION Clearly State the Mission, Vision and Value Proposition 1 2 3 4 5 Your Planned Work Your Intended Results

  9. MANAGEMENT & ORGANIZATION

  10. Market & Competition Industry Context Market Context Competitive Landscape Customer Characteristics Supplier Landscape Level of Demand Identify Barriers to Entry Size of Market Identify Industry Trends Competitive Advantage Geographic Scope Pricing Considerations Other Factors (e.g., unions)

  11. PRODUCTS & SERVICES Can You Clearly Describe Your Product or Service?

  12. Operational Plan

  13. RISK & MITIGATION BUSINESS • Market Risk: Will customers buy? • Competitive Risk: Price wars? Crowded market? • Product Risk: Supplier problem? • Technology advances? • Execution Risk: Staffing? • Customer/Supplier delays? • Capital Risk: Getting funds? • External Risks: Regulatory, legal, economic? SOCIAL • What might compromise our ability to meet our social goals? • How will social goals affect business risks? • How will we resolve conflicts between financial and social goals?

  14. Evaluation & Impact Assessment Business Performance Social Impact Revenue Goals Client Outcomes Profit Goals Community Outcomes Ratios Labor Environmental Outcomes Operations Earnings from Operations ROI ROA

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