January 18, 2012 Administrative Council Presentation. Original Charge: Address communications concerns raised in the Higher Learning Commission’s accreditation report.
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2) to create a communication system that supports employee collaboration
70 percent of employees feel that the College is very or mostly effective in communicating employee information from administration to employees
30 percent believe that communications about college operations is inadequate or not effective
87 percent feel they can speak to their supervisors about job related issues
84 percent feel there is good communication between themselves and supervisor
69 percent believe TCC administration needs to take more responsibility to improve communication
67 percent believe TCC employees need to take more responsibility to stay informed
65 percent said TCC communication is generally accurate
55 percent believe there is good communication between the administrative offices and campuses
41 percent believe existing communication channels are effective
38 percent believe communication by college wide committees is effective
93 percent – Emails
72 percent – TCC website
72 percent – HR News
71 percent – Informal grapevine
communication with peers
65 percent – Meetings with my supervisor
Lowest rankings included those communication tactics uses occasionally or not at all:
85 percent – Suggestion boxes
84 percent – Video messages
82 percent – Celebrate Learning
78 percent – President’s Council
72 percent – Large Meeting Q & A
Highest rankings for how informed employees felt about specific topics:
80 percent – Employee policies and
78 percent – College Vision
77 percent – Employment opportunities
74 percent – Employee benefits
73 percent – Training
Items receiving the least favorable responses of poorly or not at all informed:
57 percent – Financial aid policies
50 percent – Budget and business status
48 percent – Tulsa area higher education needs
47 percent – Tulsa area community needs
46 percent – Continuing education progress
Action: Conduct college wide survey of all employees to determine level of satisfaction with current communication methodologies and mediums.
Overview: In general, there was a positive opinion of TCC’s efforts to communicate with its employees. Areas with lower ratings included: communication with part-time staff; communication on budget issues; communication to and from students; and communication between different campuses and locations.
The survey had 617 respondents (78 percent full-time and 22 percent part-time). Areas with strongest agreement (60 percent or more):
Areas with lowest agreement (55 percent or less)
Bi-annual communications survey to determine areas of improvement, need or significant trend change. First survey completed by the Communications Task Force will be considered a baseline for ongoing comparison and monitoring with each survey following.
Share survey results with college wide community.
Handout: Communications Survey results
Overview: As a result of Task Force discussion, decision was made to develop a communication model that would be fluid, practical and required of all supervisors, areas and leaders rather than comprehensive, perhaps easily outdated and the responsibility of one individual or a small group. The model was to require
1) encourage communication as a policy or application to all
2) bi-annual assessment on communication research
3) implementation of a Communication Planning form that
would allow individuals and areas to incorporate
communication into their planning.
Recommendation 1:Develop a Communication Planning Form for all Supervisors
Recommendation 2:Introduce Communication Planning Form at Administrative Council Meeting with instructions and support and follow up evaluation.
Recommendation 3:Expansion of “Game Plan” projects form to include support for materials identified in the Communications Planning Form.
Recommendation 4: Expectation that new policies or procedures for employees or students that are to be introduced require a Communication Planning Form as part of its implementation.
Recommendation 5: Task Force or Team formed to develop a stronger portal for college wide communications within the framework of the software owned or to be owned in the future by the College and including collaboration with IT.
Recommendation 6: Develop a Communications Committee as a sub-committee of the Operations Council
Survey Results – Bulletin Board, Blackboard
Leadership Talking Points - Bulletin Board
Form -Gameplan, Bulletin Board, My TCC, Blackboard