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Chapter 6

Chapter 6. Workforce Diversity. Learning Objectives. Understand how proactive use of diversity principles can transform the organizations culture Understand the business case for diversity and inclusion in healthcare organizations Work towards creating an inclusive organization culture

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Chapter 6

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  1. Chapter 6 Workforce Diversity

  2. Learning Objectives • Understand how proactive use of diversity principles can transform the organizations culture • Understand the business case for diversity and inclusion in healthcare organizations • Work towards creating an inclusive organization culture • Define the role that healthcare providers, management and governance play in building a business imperative for diversity within the organization • Discuss how healthcare leaders can develop a diversity program in their organization

  3. A Definition of Diversity • Assimilation • Colorblind • Cultural Centrist • Elitist • Integrationist • Meritocratist • Multiculturist • Seclusionist • Transcendent • Victim/Caretaker

  4. A Definition of Diversity • Three Key Dimensions of Diversity: • Human Diversity • Cultural Diversity • System Diversity

  5. Prejudice in the Workplace • Prejudice is a set of views held by individuals about members of other groups • Think of it as “Pre-judgment” • Stereotypes • Comfort and Risk

  6. The Business Case for Diversity • By 2050 the ratio of non-white Americans will be 1:3 • Healthcare organizations needs to adapt to have a workforce that reelects society • The business case in unique for each organization

  7. The Business Case for Diversity • Organizations can achieve and sustain growth and profitability by doing the following: • Expand market share by adding services to target diverse populations • Link marketplace with workplace through recruiting, developing and retaining employees with divers racial backgrounds • Create and implement workplace policies and practices that maximize the talent and productivity of employees with divers backgrounds.

  8. The Business Case for Diversity • Governance Impact • The board acts as a link to he community • The financial impacts of problems stemming from racial discrimination can be substantial.

  9. The Business Case for Diversity • Legal Issues • Diversity program are the right thing to do and it helps promote the bottom-line!! • Civil Rights Act of 1964 • National Origin Discrimination Against Person with Limited English Proficiency

  10. Diversity in Healthcare Leadership: Two Major Studies • Study 1: A Race/Ethnic Comparison of Career Attainments in Healthcare Management • African American were found to be in lower level positions then their equal white counterparts. • In 1997, 23% of US hospital workforce was African American; only 2% held the position of ED, CEO and COO • This study conducted 3 survey. These surveys show that minorities continue to receive lower position, compensation

  11. Diversity in Healthcare Leadership: Two Major Studies • Study 2: Advancing Diversity Leadership in Healthcare • Responses differed from nonminority and minority groups • Nonminority stated that minority leaders were hard to find • Minority group stated nonminority group not looking in the right places!

  12. Diversity in Healthcare Leadership: Two Major Studies • Study 2: Advancing Diversity Leadership in Healthcare • A follow-up survey found the following (see page 154 for entire findings): • 82% of nonminority and 81% of minority agreed that internal diversity programs support the organization overall mission. • Only 28% of nonminority and 12% of minority felt that diversity programs help reduce the gap in diversity leadership • Respondents were widely divergent on their reasons why there are barriers to diversity.

  13. Diversity Managment • Employee Perspective • Patient Focus • Inclusion • Community Perspective

  14. The Impact of Diversity on Care Delivery • In 2002 the Institute of Medicine conducted a study that revealed the presence of significant disparities in the way white and minority patients receive healthcare. • Reasons for attaining greater diversity: • It advances cultural competency • Increases access to high quality care • Strengthens medical research • Ensures optimal management

  15. Factors that Influence Disparities in Healthcare • Patient Related • Socioeconomic • Health Education • Health Behavior • Health-System Related • Cultural Competence • Language • Discrimination • Workforce Diversity • Payment

  16. Components of an Effective Diversity Program • Refection of the service population • Workforce utilization • Work-life quality and balance • Recruitment and retention • Bridging generations • Cultural competence • Organization-wide respect

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