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Emotional Intelligence in Groups

Emotional Intelligence in Groups. What Drives Group Behavior?. Norms. How are Norms Established?. Formal Team Leaders. Informal Team Leaders. Courageous Followers. Training. Organizational Culture. At a minimum, what are you?. Formal Team Leaders. Informal Team Leaders.

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Emotional Intelligence in Groups

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  1. Emotional Intelligence in Groups

  2. What Drives Group Behavior? Norms

  3. How are Norms Established? Formal Team Leaders Informal Team Leaders Courageous Followers Training Organizational Culture

  4. At a minimum, what are you? Formal Team Leaders Informal Team Leaders Courageous Followers Training Organizational Culture

  5. At a minimum, what are you? Formal Team Leaders Informal Team Leaders Courageous Followers Training Organizational Culture

  6. Three Key Norms to Address Build Trust Group Identity Group Efficacy

  7. Emotional Competencies for Groups Member Emotions Group Emotions Outsiders Emotions

  8. Member Emotions • What is the payoff for attending to these? • Improved member morale • Increased willingness to cooperate

  9. Pretty much every one of you has described this person ...

  10. How many of your groups have handled them this way?

  11. What do YOU do? Listen Courageous Followers Call members on poor behavior Assume undesirable behavior takes place for a reason & ask... Validate members contributions Protect members from attack

  12. Who is your work group’s What could the work group do to better handle that person’s impact on the group? • Perspective taking • Confrontation • Caring

  13. Group Emotions • Does your work group self-evaluate? Describe. • Does your work group solicit feedback from others? Describe. • How could your work group be more self-aware?

  14. Group Emotions • How does your work group regulate emotions? • Resources for working with emotions • common vocabulary • venting • Affirmative environment • Proactive problem solving • What could it do better?

  15. Outsider Emotions

  16. Your Work Group A Group that is Dependent on Your Work Group • Identify a group that is dependent on your work group. • Identify what that group needs your work group to accomplish. • What mechanisms does your work group use to coordinate activities with the 2nd group? • Liaison, networking

  17. Skills Emotionally Intelligent Leaders Exhibit When Working With Groups

  18. Social Coordination Adeptness at inducing desirable responses in others • Building Bonds: • Nurturing instrumental relationships • Cultivate & maintain extensive informal networks • Seek out relationships that are mutually beneficial • Build rapport & keep others in the loop • Make & maintain personal friendships among work associates • Collaboration & Cooperation: • Working with others toward shared goals • Balance a focus on task with attention to relationships • Collaborate, sharing plans, information & resources • Promote a friendly, cooperative climate • Spot & nurture opportunities for collaboration • Team Capabilities: • Creating synergy in working toward group goals • Model team qualities like respect, helpfulness & cooperation • Draw all members into active & enthusiastic participation • Build team identify, esprit de corps & commitment • Protect the group & its reputation; share credit

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