Effective Communications At Work. OVERVIEW OF SESSION. TYPES OF COMMUNICATIONS TIPS ON HOW TO BE EFFECTIVE WHEN COMMUNICATING.
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“Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent” “Make Presentations with Confidence,” Barron’s
The average employee receives about 190 communications a day by paper, voicemail, email, phone, etc.
from a Pitney-Bowes survey
Most people prefer to get information face-to-face, especially from their immediate supervisor
The primary reason for meetings are to share or brainstorm information or to develop action steps toward accomplishing a goal
1. Make an agenda and stick to it. Send it out before the meeting, if possible
2. Be clear about the reasons for and goals of the meeting
3. Have a facilitator -- either a professional or ask someone at the meeting to step into this role
4. Watch the time -- do not overrun -- keep the agenda flowing
5. Add humor, allow for laughter, have fun -- it makes for a much more productive meeting
6. Allow for conflict but deal with it immediately
7. Maintain control of the meeting at all times. Don’t get off track
8. Eliminate attendees’ behaviors that are disruptive
9. Allow for questions, be prepared to answer them
10. Wrap the meeting up with what was accomplished and action items
In written communication most confusion & frustration are caused by failing to be specific …..
Make it clear, brief and concise…..
Email is now the dominant method of communicating in business. It is quick, inexpensive, flexible and convenient
55% of what people perceive of others comes from body language and facial expressions
38% comes from tone of voice
7% is based on the actual words people use
Final ThoughtsA person’s competence and a person’s effectiveness are based on their ability to communicate effectivelyCompetence isn’t the problem --How you Communicate is
Boylan, “What’s Your Point?”, Adams Media Corporation
Ivy Sea Online, “Interpersonal Communication Quick Tips” http://www.Ivysea.com
“Writing Professional E-Mail Messages”, compositioncafe. http://www.compositioncafe.com
Vivian Buchan, “Make Presentations with Confidence,” Barron’s
Maureen Bauer, “Learning Tips for Effective Communication at Work”, Click10.comResources