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Gov 2.0: The Government’s Web 2.0 Platform

Gov 2.0: The Government’s Web 2.0 Platform. Ramesh Ramakrishnan Division Director Citizant Ph: (703) 667-9420 x165 E-mail: ramesh@citizant.com. Web 2.0 for the Government. What is Web 2.0? Advantages of Web 2.0 Web 2.0 Challenges Unique Approach to Gov 2.0

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Gov 2.0: The Government’s Web 2.0 Platform

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  1. Gov 2.0:The Government’s Web 2.0 Platform Ramesh Ramakrishnan Division Director Citizant Ph: (703) 667-9420 x165 E-mail: ramesh@citizant.com

  2. Web 2.0 for the Government • What is Web 2.0? • Advantages of Web 2.0 • Web 2.0 Challenges • Unique Approach to Gov 2.0 • A Gov 2.0 Success Story: NHLS

  3. What is Web 2.0? • Blogging • Allows easy content publishing and syndicating • Many standards-based tools (e.g. Wordpress.org) facilitate the process • Podcast • Audio and video publishing to the masses • Simple syndication and repurposing via RSS • Wikis • Online content that multiple, authorized users can freely edit and modify together • Social Networking • Enables people to rendezvous, connect or collaborate through communities • Most popular (e.g. Myspace, Youtube, Facebook etc.) • Enterprise Mashups • Use content from more than one source to create a completely new service • Deliver significantly more value to the citizen with little incremental cost • Use APIs (e.g. Google Maps) • Rich Internet Application • Technology such as AJAX with a very rich user interface • Rapid Application Development

  4. Advantages of Web 2.0

  5. Web 2.0 Challenges Within the Government • Blogging • Federal publication rules and regulations apply (esp. if put on a government site) • Podcast • Probably the most commonly used since it comes out of earlier transmission or distribution of information. • Integrate with Core content distribution/knowledge management • Wikis • Can be one of the most useful tools in the Web 2.0 arsenal - Collaboration is key • Identifying the authoritative source and being a moderator will be the greatest return • Social Networking • Potential to create a very robust community of interest (COI) – especially surrounding the official government agency function • Creates the highest challenge in terms of privacy/reach-out • Enterprise Mashups • Most effective way of delivering services • Re-use of existing resources, infra-structure and data • Rich Internet Application • Technical Reference Model might not have the relevant tools • Systems Development Methodology (SDM) and Enterprise Architecture Blueprints might not align closely with Agile Development and/or Rapid Application Development

  6. Web Logs (Blogging) Podcast Gov 2.0 Core Rich Internet Application Wikis Enterprise Mashup Social Networking A Gov 2.0 Platform • Controlled Publications • Defined guidelines • Strategy focused distribution • Interactive features ex: HHS Secretary Weblog • Most prevalent media distribution • Integrate with core content and knowledge distribution • Best practices content distribution ex: SBA Podcast • Create knowledge repository w/ moderators • Collective Intelligence • Unified message – esp. with lessons learned ex: USA Services • Industry standard toolsavailable • Portal implementation to create personalized access ex: Nat’l Housing Locator • Repository of services/data • Information/data sharing • Common XML data exchanges ex: National Housing Locator • Portal implementation • Communities of interest • Scalable structure/environment ex: USAID Portal

  7. Gov 2.0 Platform Design • Based on industry standards for data indexing, syndication and mashups • Optimized for search engines • Single search across all platform nodes • Intelligence in the Core for authentication, security, branding, and publishing control • Architecture based on FEA and agencySOA strategies

  8. A Gov 2.0 Success Story: NHLS Find housing availableanywhere in the U.S. Locate housing in any area,browse via interactive maps

  9. A Gov 2.0 Success Story: NHLS • Rich User Experience • User friendly • Utilizes AJAX for fluid user navigation • Commenting & Mapping system • Desktop application look-and-feel under a distributed Web environment • Long-Tail Approach to Data Collection • Accept data from a large number of sources • No data set is too small • Ability to collect data from numerous sources to increase the total number of units available • Rapid Application Development (RAD) • Short iterative development cycles • Developed using the RAD methodology • Utilized an Integrated Development Environment (IDE) to reduce development time • Quick and flexible development • Data Mashups • Utilizing APIs (e.g., Google Maps) as a data mashup platform • Overlays • Potential to display other overlays • Displaying grouped data enhances overall user experience • Perpetual Beta • Constantly accepting requirements • Soliciting requirements direct from Users • Adaptive/Corrective Maintenance • Web Service/REST • Means of data exchange between systems • Direct access to property data to outside organizations • Transfer of data using a simple form of Web service • Adhere to a standard transportation method

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