Leadership Emotional Intelligence in Medical Education
Introduction • Emotional Intelligence (EQ) • Became focused with Goleman’s work in 1995 • Combination of self-awareness, self-management, understanding of others and managing others. • Incorporation of EQ into interactions can help build stronger doctor-patient relationships • EQ has the potential to increase the understanding about interpersonal skills that rest on the ability to perceive, use, understand and manage emotions in oneself and others. (Grewel 2008)
Goals • Improve understanding of self-awareness and self-management • Define social awareness as it pertains to EQ • Discuss strategies to improve team relationship and team management • Demonstrate ways to integrate EQ into action within the leadership role in graduate medical education
Self-awareness • Depends on accurate self-assessment • Recognize personal strengths and weaknesses • Develop plan for improvement • Activities • Review Stephen Covey’s 7 Habits • Complete a self-evaluation with attention to: • Recognition and management of emotions • Recognition of other’s emotions • Self-motivation • Share with group an example of how your emotions have cause you a problem at work
Self-Management • Describes emotional self-control • How you function when • Stressed/Angry • Given negative feedback • Happy/inspired • Activities • Discuss characteristics of a leader • Trustworthiness • Adaptability • Conscientiousness • Continual strive for improvement • Complete self-evaluation with attention to: • Temperament in stressful situations • Reaction to unethical behavior • Adaptability to new challenges • Share with group how you controlled your emotions in a stressful situation at work
Social Awareness • Depends on understanding the emotions of others • Empathy • Awareness of the team • Orientation to service • Activities • Small group incorporating • Discussion of diversity and differing opinions • View photographs of various interactions and discuss • What is happening? • Who is in control of the situation? • Who shows self-control? • Share with the group a personal experience where you were aware of the social dynamic. How did you handle it?
Relationship Management • Includes these characteristics • Development of others’ potential • Being a catalyst for change • Communication with clear thoughts and directions • Build bonds and networking with members of the team • Management of conflict as it occurs in the team • Activities to be done in small groups • Demonstrate how to provide feedback both good and bad • Discuss the ways to be a “catalyst for change” • Communicate the leader’s vision for the team • Design an approach to get “buy in” from the team • Outline a plan for conflict management
Integration of EQ into Leadership in Graduate Medical Education • Examine opportunities and ways to incorporate EQ • Integration into the core competencies • Modeling • Role playing • Stepping back to regroup • Use at the bedside when teaching • Utilization of 360 evaluations to link EQ scores with performance
Summary • EQ demonstrates insight into one’s emotions and the role they play in self development • EQ can be strengthened in both the self and group areas through practice • EQ can be utilized when interviewing candidates for graduate positions • EQ can be utilized on 360 evaluations to gain insight into interpersonal skills
References • Borges, N. Emotional Intelligence and Medical Specialty Choice: findings from three empirical studies”. Medical Education. 2009;43(6), 565-572. • Bielaszka-DuVernay, C. Hiring for Emotional Intelligence. Best Practices Harvard Business Review. 19 Nov. 2008. www.blogs.hbr.org/hmu/2008/11/hiring-for-emotional-intellige.html Accessed April 15, 2011. • Cooperman, K. Emotional intelligence and the healthcare staff: Maximizing performance and patient satisfaction. SRM. Vol. 8, No. 1, February 2010. • Covey, S. The 7 Habits of Highly Effective People. Free Press, New York. 2004. • Gibbs, Nancy. The EQ Factor. Time 146, No.14:60-68. 2 Oct 1995. • Grewel, D. Emotional Intelligence and Graduate Medical Education. JAMA. 2008;300(10):1200-1202. • Lynn, A.B. The EQ Interview. American Management Association. New York. 2008 • Martin, BL. Emotional Intelligence (EQ) and Medical Education Practical Application. Lecture at The Ohio State University College of Medicine, 2008.