Train the Trainer

1. Train the Trainer

2. Agenda • Structuring a training session • Adult Learning (know your audience) • Presentation Skills • Practice presentation Confidential

3. Structuring a Training Session • When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn. POINT Confidential

4. Structuring a Training Session (cont.) • Modular • Builds on one another • From easy to harder • For each subject • Presentation • Demonstration • Hands on practice Confidential

5. Introduction Structuring a Training Session Main presentation Summary Confidential

6. Overview/Introduction • Introduces the lecture topics • Main points • Quick “road map” of information • Gets the attention and interest • Helps in organizing the material • Informs of agenda Confidential

7. An Effective Introduction • Keep it brief • Don’t go into details of lecture • Set the objectives • Set expectations • Relate to prior knowledge • Try to get attention Confidential

8. Main Presentation • Logical flow • Every point leads to the next. • Don’t jump from one topic to other. • Connect the points. • Explain the details • Use simple words. • Use graphics when needed. • Use Examples Confidential

9. Main Presentation (Cont.) • Use Syllabus. • Refer to Handouts. • Answer only content relevant questions. • Refer others to later. • Ask questions. • Don’t read from slides. Confidential

10. Summary/Conclusion • Reinforces message • Summary of main points • A closing grabber • Provides a sense of closure • Time for questions & answers Confidential

11. Effective Conclusion • End with a bang, not a whimper!!! • Don’t give new information. • Only review points. • Review process/steps. • Refer to your introduction. • When summarizing a module, show where it fits in the big picture. Confidential

12. Demonstrating • Demonstrate workflow. • Highlight main features. • Make sure all students can see. • Do it slowly!!! Confidential

13. Hands on Practice • I hear and I forget. • I see and I retain. • I DO and I UNDERSTAND. Confidential

14. NO, on the computer Hands on Practice • Practice makes better! • Insist on students completing exercises. • Instructor looks over shoulders to offer help. • Don’t DO IT for them. Confidential

15. Questions and Answers • Listen to the entire question. • Repeat the question out loud. • Pause to think if needed. • Credit the person. • Respond to the question. Confidential

16. The Answer! • Always tell the truth!!! • If you don’t know the answer, promise to research. • Get back to trainee with answer. • Answer directly. • Simple answer to simple question. • Stay on track, brief and to the point. • Refer to your speech. • Helps reinforce & clarify presentation. Confidential

17. Questions and Answers (Cont.) • Anticipate areas of questioning and prepare. • Acknowledge every question. • If not appropriate, postpone. ? ? ? Confidential

18. Problem Solving • Investigate (the problem) • Acknowledge • Formulate solution • Respond • Follow up Confidential

19. Other Factors... • Time constraints • Daily schedule • Breaks • Lunch • No interruptions! • Have all students present. Do NOT Disturb Confidential

20. Class Set up • Define setup in advance. • Be early. • Set up class with appropriate computers and applications. • Set up files and training materials. Confidential

21. Training Material • User Guide/Care & Maintenance Guide • Technical notes • Installation Guide • Relevant drawings Confidential

22. Summary • How should it be? Confidential

23. Adult Learning Know Your Audience

24. Table of Contents • Course audience • Understanding different learning styles • Culture differences • Motivation • Information processing • Preventing learner overload Confidential

25. Know Your Audience • Key principle of a successful presentation. • Preparation must include gathering information about your audience and their needs. • A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly. Confidential

26. Know your A-u-d-i-e-n-c-e • Analysis - Who are they? How many will be there? • Understanding - What is their prior knowledge? • Demographics - What is their age, sex, background? • Interest - Why are they there? Who asked them? • Environment - Where will I stand? Can they all see? • Needs - What are their needs? What are your needs? • Customized - What specific needs to address? • Expectations - What do they expect to learn or hear? Confidential

27. Know your Audience • Who is your audience? • What are their objectives? • What is their prior knowlegde? • What are their expectations? Confidential

28. Learning Styles • Individuals perceive and process information in very different ways. • How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart“. • Educators should not ask, "Is this student smart?" but rather "How is this student smart?" Confidential

29. Culture Differences • Be aware! • Learn and prepare in advance. • Adapt as much as possible. • Customize to local needs. • Be patient and ask for patience. Confidential

30. Adult Learning • Issues Affecting Adult Learning: • Learner’s Motivation • Information Processing • Applying Knowledge Confidential

31. Learner’s Motivation ARCS model - Kellers (1987) • Getting learners Attention • Keeping instruction Relevant • Giving learners Confidence they can learn • Maintaining interest by providing Satisfaction Confidential

32. Information Processing Elements • Before you start… • Prior Knowledge • Objectives • Gain Attention Confidential

33. Information Processing Elements (Cont.) • Presentation • Course Overview • Focus Attention • Level of Presentation • Organize Material • Transferring to Long Term Memory Confidential

34. Information Processing • How would you cope with a • learner that does not understand your explanation? Confidential

35. Preventing Learner Overload • What is learner overload? • Why does it occur? • Learners need to process information. • Learners cannot hold large amount of information in working memory. Confidential

36. Preventing Learner Overload - Suggestions • Talk simply and explain more. • Incorporate key learning points into notes. • Do less while participants do more. • Chunk training and distribute it over time. • Give new learners “training wheels”. • Detect and remedy overload situation. Confidential

37. Coping with Difficult Trainees • Involve participants. • Acknowledge trainees ideas. • Don’t get personal - be objective. • Don’t give in to personal attackers - stick to the facts. • Enlist other trainees help if it is disruptive to them as well. Confidential

38. Summary • Learner centered instruction • Objectives • Needs • Expectations • Motivation • Prior knowledge • Personality type • Learning Style • Learning Capacity Confidential

39. Listen to your customers - Then talk Effective Customer Relations Confidential

40. Presentation Skills

41. What Is a Winning Presentation? List the elements that influence a presentation. Confidential

42. Table of Contents • Overview • Before You Begin... • Using your Voice • Body Language Skills • Language and Style • Demonstrating aids Confidential

43. Communication is... • Verbal (content) • Vocal (How it is said) • Visual (What is seen) Confidential

44. Communication Success • 7% VERBAL • 55% VISUAL • 38% VOCAL • Psychologist Albert Mehrabian Confidential

45. Before You Begin... • “There are two types of speakers, those that are nervous, and those that are Liars”. (Mark Twain) • Prepare • Positive self-messages • Attitude towards yourself, teaching, material, audience Confidential

46. Prepare • 9 P’s • Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation. Confidential

47. Preparing Presentations • Know audience. • Know subject matter. • Know training material - Rehearse first 3 minutes. • Prepare room. • Check equipment. • Handouts. Confidential

48. How Do People Use Their Voice? Confidential

49. Using your VOICE • Breathing • Projection • Articulation • Volume • Variety • Common Voice problems Confidential

50. Proper Breathing... • Good Breathing= Good Voice • Relaxes • Frees muscles for good speech • Focuses thoughts • Enables the right attitude Confidential