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Train-the-Trainer:. A Model for Travel Training Services. Presented by: Julie Rosekrans Donna Stinchcomb. C entral M aryland R egional T ransit. 501(c)(3) non-profit organization founded in 1989

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A Model for Travel Training Services

Presented by:

Julie Rosekrans

Donna Stinchcomb


Central Maryland Regional Transit

  • 501(c)(3) non-profit organization founded in 1989
  • Manages public transportation services in Howard County, Prince George’s County, and Anne Arundel County, Maryland
  • Administers afour-county Connect-A-Ride system
  • In FY 2011, CMRT transported approximately 1.6 million passengers

Project Background and Inception

  • Born in February 2011
  • Two full-time Travel Trainers and an Outreach Coordinator
  • Extends into six of Maryland’s counties and the City of Baltimore
  • The train-the-trainer model is a success due in part to the large community partners and stakeholders that support the project
  • Funded through New Freedom funds: therefore, trainings are free
  • Realized more people could be reached via a train-the-trainer approach

About CMRT’s Train-the-Trainer Program

  • Mission:
      • Empowering individuals with disabilities and older adults
      • to explore fixed-route transportation options via a
      • train-the-trainer approach
  • Objective:
        • Train paid and unpaid staff of non-profit and human service agencies, government agencies, senior centers, secondary and post-secondary schools, and other community transportation and disability advocacy groups

The Train-the-Trainer Approach

  • Different from one-on-one and small group trainings
  • One trainer can train medium-sized groups of people during train-the-trainer workshops and follow-up field exercises, or group bus rides
  • Usually intended for human services and disability professionals who can be travel trained and then train their clients
  • Can be a very effective way to reach more people
  • Requires a large degree of organization to stay on top of tracking numbers, ridership, paratransit cost savings, etc.

Community Buy-In

  • Coordinate with state and local agencies
  • Synchronize with human service agencies in multiple regions
  • Work with public and private schools
  • Share successes and challenges

Community and Outreach Events

  • Spreads the word about your program to potential clients in the community and connects you with training leads and potential partnering organizations
  • Maryland State Fair, County Fairs, Disabilities Expos, ADA Celebrations, Community College Fairs, Earth Day Celebrations, Housing and Youth Expos, Transportation Conferences, etc.
  • School councils, fairs, policy meetings, etc.

Establishing and Maintaining Training Relationships

  • Advisory Board with at least one individual from each region that meets quarterly
  • Training follow-ups at one, three, six and twelve months
  • Follow-up training for new staff members and retraining
  • Rider of the Quarter
  • Newsletter and press release coordination
  • Travel Training website and social media

Success Stories

  • Bus stop additions and schedule rerouting to accommodate mobility devices (Humanim)
  • Improved accessibility in communities
  • Increased ridership on fixed-route transportation

Success Stories

  • School system curriculum for Baltimore City & Howard County Schools
  • IMAGE Center Travel Training – MTA New Freedom contract for one-on-one training
  • Continuing Education Units (CEU’s) have been granted to trainees
  • To date, 781 paid and unpaid staff have been travel trained by CMRT’s train-the-trainer program

Types of Trainings

  • Systems Orientation
  • Train-the-trainer Workshops
  • Field Trainings

Systems Orientation Training

  • What transportation options are available?
  • How much do they cost?
  • How can they be safely accessed?
  • Basic emergency plan
  • Often leads to classroom training
  • 1-2 hours in length

Train-the-Trainer Workshops

  • What is travel training and who is it for?
  • What skills does a trainee need to access public transportation both safely and independently?
  • ADA rights and Emergency Plans
  • Mode of transportation, how to get there, how to pay, etc.
  • Pedestrian safety
  • Boarding, Riding and Deboarding
  • 4-5 hours in length

Field Trainings

  • Key component of train-the-trainer workshops


  • Tracking numbers and data: it is easy to track who has been trained in a workshop, but tracking how many people they go on to train, how often their trainees are riding, and what the savings are to paratransit services have been difficult to accurately track
  • Some staff have never been on fixed-route services or are afraid of public transportation
  • Overextended staff, budget cuts, “not my job” mentality
  • Staff/client and parent barriers

Thank You!

Julie Rosekrans, Travel Trainer

Anne Arundel, Howard and Prince George’s Counties

Donna Stinchomb, Travel Trainer

Baltimore City, Baltimore, Carroll and Harford Counties