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Empowering Associates Through Teamwork and Communications. 2010270043 Eun Jin KIM 2010270090 Tae Hoon PARK. Index. Empowerment Teams Communication. Organizations & Empowerment. Organizations?. Empowerment?. A consciously coordinated social unit, composed of

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empowering associates through teamwork and communications

Empowering Associates Through Teamwork and Communications

2010270043 Eun Jin KIM

2010270090 Tae Hoon PARK

  • Empowerment
  • Teams
  • Communication
organizations empowerment
Organizations & Empowerment



A consciously coordinated social unit, composed of

two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

Giving employees authority and responsibility to make decisions about their work.

why organizations empowering employees
Why organizations empowering employees

Tapping the brainpower of all workers to find improved ways of doing their jobs, better serving customers, and achieving organizational goals.

methods of empowering employees
Methods of empowering employees

Sharing Information and Decision-Making Authority

  • To keep them informed about the company performance, particularly financial performance
  • To give them broad authority to make workplace decisions that implement a firm’s vision and its competitive strategy

Employees can understand how their work contributes to company profits

methods of empowering employees1
Methods of empowering employees

Linking Rewards to Company Performance

Employee stock ownership plans(ESOPs)

  • It benefits employees by giving them ownership stakes in their companies,
  • leading to potential profits as the value of their firm increases.
  • Employees are motivated to work harder and smarter

Stock Options

  • It gives employees a chance to own the stock themselves if they exercise
  • their options by completing the stock purchase.
methods of empowering employees2
Methods of empowering employees

Employee Stock Ownership Plans(ESOPs)

  • Employees receive stock shares upon retiring or leaving the company
  • Employer pays for the shares of stock

Empowering Employees

Employee Stock Ownership Plans(ESOPs)



  • If the value falls dramatically, the employee may be financially harmed.
  • Excessive expenses occur by company’s joint investment
  • Promoting employees and improving performance
  • Protecting from value’s falling
methods of empowering employees3
Methods of empowering employees

Stock Options

  • The right to buy share of company’s stock
  • Pay a set price to exercise the option
  • Motivate regular employees to perform better

Empowering Employees

Stock Options



To promote performance by motivating employees through safety and high returns

When firm distributes stock option to the minority, it can make disharmony between employees.

methods of empowering employees4
Methods of empowering employees

Employee Stock Ownership Plans and Stock Options



Team Importance

Group of people with certain skills who are committed to a common purpose, approach, and set of performance goal.

Companies want to hire people who can work well with other people and pool their talents and ideas to achieve more together than they couldachieve working alone.


differences between groups and teams
Differences between Groups and Teams
  • Work Group
    • A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility
    • No joint effort required
  • Work Team
    • Generates positive synergythrough coordinated effort. The individual efforts result in a performance that is greater than the sum of the individual inputs
why have teams become so popular
Why Have Teams Become So Popular?
  • Great way to use employee talents
  • Teams are more flexible and responsive to changes in the environment
  • Can quickly assemble, deploy, refocus, and disband
  • Facilitate employee involvement
  • Increase employee participation in decision making
  • Democratize an organization and increase motivation
  • Note: teams are not ALWAYS effective
types of team
Types of Team
  • Problem-Solving Teams
    • Groups of employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment
    • Popular method used in many organizations
  • Self-Managed Work Teams
    • Groups of 10 to 15 people who take on the responsibilities of their former supervisors – they do not have a manager
    • Do not work well in countries with low tolerance for ambiguity and uncertainty and a high power distance
types of team1
Types of Team
  • Cross-Functional Teams
    • Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task that needs to utilize multiple perspectives
    • Very common
    • Task forces
    • Committees
types of team2
Types of Team
  • Virtual Teams
    • Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal
    • Characteristics
      • Limited socializing
      • The ability to overcome time and space constraints
    • To be effective, needs:
      • Trust among members
      • Close monitoring
      • To be publicized
team characteristics
Team Characteristics
  • Number of team member
  • Generally 6~7members are effective to achieve their best result
  • The smaller the better
  • Variances or differences in ability, experience, personality, or any other factor on a team.
    • Diversity can often lead to lower performance

Average level of ability, experience, personality, or any other factor on a team

stages of team development
Stages of Team Development


Breaking the ice. Leader facilitates social interchanges

Conflict, disagreement.

Leader encourages participation, differences surface

Establishment of order and cohesion. Leader helps clarify team roles, norm, and values

Cooperation, problem sol-ving, Leader facilitates task accompli- shment

Task completion. Leader brings to closure, signifies competion

team cohesiveness and norms
Team Cohesiveness and Norms



Team cohesiveness

Team norms

- Distract objective decision

  • Extent to which team members feel attracted to the team and motivated to remain part of it
  • increase when members interact frequently, share common attitudes and goals, and enjoy being together
  • decision making easily
  • improve performance
  • lower turnover
  • increase member’s
  • satisfaction

Standard of conduct shared by team members that guides their behavior

team conflict
Team Conflict

Team conflict

When one person or group’s needs do not match those of another, and attempts may be made to block the opposing side’s intentions or goals

effective communication


Importance of effective communication

Meaningful exchange of information through messages

To adjust and combine activities for organization’s goal amicably

effective communication1

Process of Communication






external communication and crisis management
External Communication and Crisis Management

External Communication

Meaningful exchange of information through messages transmitted between an organization and its major audiences

  • To keep their operations functioning
  • To maintain their positions in the marketplace
  • To build customer relationships
  • External Communication should create goodwill and contribute to customer satisfaction

However, External Communication is threatened when companies experience a public relations crisis that threatens their reputation or goodwill

external communication and crisis management1
External Communication and Crisis Management

Crisis Management

  • Respond quickly.
  • As soon as possible, top company
  • management should appear
  • in public
  • The management representative
  • must stick to the facts.
  • Offer to find out the answer
  • Acknowledge problems, explain solutions, and welcome
  • feedback.
  • The executive speaks briefly, clearly and provides
  • visual images.
  • Contemporary Business 14th Edition
  • Organization Behavior
  • Google IMG