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Chapter 6

Chapter 6. ATTITUDES & JOB SATISFACTION. LEARNING OUTCOMES. Define attitudes Explain the relationship between attitudes and job satisfaction Define job satisfaction and how it is measured List and explain the factors affecting job satisfaction

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Chapter 6

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  1. Chapter 6 ATTITUDES & JOB SATISFACTION

  2. LEARNING OUTCOMES • Define attitudes • Explain the relationship between attitudes and job satisfaction • Define job satisfaction and how it is measured • List and explain the factors affecting job satisfaction • Identify employee responses to job satisfaction

  3. ATTITUDES • Attitudes are a person’s feelings about objects, events or other people. • The feelings can be either positiveor negative. • Can be learned through a period of time or it may change. • Attitude is an expression of some degree of favourableness or unfavourableness towards a particular situation or object at hand.

  4. COMPONENTS OF ATTITUDES • There are three basic components of attitudes

  5. JOB SATISFACTION • Job satisfaction is a positive feeling on the job based on the evaluation of the person itself. • Job satisfaction has been linked to productivity, motivation, absenteeism or tardiness, accidents, mental/physical health, and general life satisfaction.

  6. JOB SATISFACTION (cont.) • The feeling of job satisfaction happens when a person holds a high degree of satisfaction in what he or she does. • This degree of satisfaction is derived after appraisal or evaluating the job characteristics, work environment and the atmosphere of the working environment.

  7. JOB SATISFACTION (cont.) • The degree of satisfaction would automatically have an impact and effect on daily activities and the work outcome.

  8. MEASURING EMPLOYEES JOB SATISFACTION LEVEL • Two methods:

  9. SUMMATION OF JOB FACETS • Among the elements of job facets identified by the organization are:

  10. DETERMINANTS OF JOB SATISFACTION • Among the determinants are:

  11. EFFECTS OF JOB SATISFACTION

  12. JOB DISSATISFACTION (NOT HAPPY)

  13. IMPACT TO ORGANIZATION • Satisfied employees would assist the organization to be above its competitors • This is because satisfied employees would go the extra mile and think strategically for the benefits of the employer. • Saves cost – Admin and training (tacit knowledge within the organization)

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