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Essential Skills and Strategies for Welfare Transition Case Managers

Gain insight into the demanding yet rewarding life of a Welfare Transition Case Manager, encompassing responsibilities, challenges, and the impact on individuals' lives. Explore key aspects of case management, including assessment, planning, customer rapport, tools utilization, and effective case note writing. Unveil best practices and strategies for successful case management implementation, ensuring professionalism and ethical considerations.

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Essential Skills and Strategies for Welfare Transition Case Managers

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  1. Effective Case Management Welfare Transition (WT) Program, Division of Workforce Services Bureau of One-Stop and Program Support February 2024 1

  2. OBJECTIVES OBJECTIVES Define Case Define Case Management Management Skills Skills and Requirements Requirements and Case Management Case Management Strategies Strategies 2

  3. CALLING ALL CASE MANAGERS CALLING ALL CASE MANAGERS 3

  4. LIFE OF A WT CASE MANAGER LIFE OF A WT CASE MANAGER • You will never be bored. • You may sometimes be frustrated. • You will be surrounded by challenges with so much to do and so little time. • You will carry immense responsibility and very little authority. • You will step into people’s lives, and you will make a difference. Some will bless and some will curse you. • You will see people at their worst and and their best. • You will never cease to be amazed at people’s capacity for love, courage, and endurance. • You will experience resounding triumphs and devastating failures. • You may laugh and even cry sometimes. • Yet, you will know what it is to be human human and what it means to be humane humane. 4

  5. WHAT IS CASE MANAGEMENT? WHAT IS CASE MANAGEMENT? 5

  6. CASE MANAGEMENT CASE MANAGEMENT 6

  7. ASSESSMENTS ASSESSMENTS • Skills and Requirements 7

  8. PLANNING PLANNING – – GOAL DEVELOPMENT GOAL DEVELOPMENT 8

  9. CUSTOMER CUSTOMER - - CASE MANAGER RAPPORT CASE MANAGER RAPPORT 9

  10. TOOLS FOR CASE MANAGEMENT TOOLS FOR CASE MANAGEMENT 10

  11. TOOLS OF CASE MANAGEMENT TOOLS OF CASE MANAGEMENT 11

  12. WRITING EFFECTIVE CASE NOTES WRITING EFFECTIVE CASE NOTES 12

  13. WRITING EFFECTIVE CASE NOTES WRITING EFFECTIVE CASE NOTES • Exercise discretion in the content • Withhold specific medical or mental illness diagnosis • Content should be summarized, not exhaustive • Refrain from subjective statements 13

  14. BEST PRACTICES STRATEGIES BEST PRACTICES STRATEGIES 14

  15. Questions & Answers Questions & Answers 15

  16. Contact Us Contact Us Thank You. If you have questions or comments about this presentation, please contact us DEO Division of Workforce Services DEO Division of Workforce Services One One- -Stop & Program Support Stop & Program Support Main Line: 850 850- -245 245- -7240 Email: WTProgram@commerce.fl.gov WTProgram@commerce.fl.gov 7240 16

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