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The Presidential Award for Quality

The Presidential Award for Quality. Recognizing Excellence and High Performance Among Federal Government Organizations. What is the Presidential Award for Quality?. Created in 1988 to recognize high performing Federal organizations

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The Presidential Award for Quality

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  1. The Presidential Award for Quality Recognizing Excellence and High Performance Among Federal Government Organizations

  2. What is the Presidential Award for Quality? • Created in 1988 to recognize high performing Federal organizations • Promotes sharing effective management techniques with other organizations • Provides organizational models to help assess performance

  3. How Can the Presidential Award for Quality Help My Organization? • Improve performance • Become more responsive to customers • Prioritize improvement opportunities • Places emphasis on visionary leadership

  4. Are there any other benefits from this award? • From the application: • As an applicant, you can benefit from an objective review of your performance and receive valuable feedback that pinpoints your strengths and weaknesses.

  5. Sounds good, but I really don’t want to apply. • Criteria in the application can be used for self-assessment to: • Improve communication • Make effective resource decisions • Motivate the workforce

  6. The core values the criteria are based on. • Visionary leadership • Customer driven • Organizational and personal learning • Valuing employees and partners • Agility • Focus on the future

  7. Core values continued. • Managing for innovation • Management by fact • Public responsibility and citizenship • Focus on results and creating value • Systems perspective

  8. The seven criteria used to evaluate applicants • Leadership • Strategic Planning • Customer Focus • Information and Analysis • Human Resource Focus • Process Management • Business Results

  9. Leadership • Organizational Leadership • Organization Responsibility and Citizenship

  10. Strategic Planning • Strategy Development • Strategy Deployment

  11. Customer Focus • Customer and Market Knowledge • Customer Satisfaction and Relationships

  12. Information and Analysis • Measurement of Organizational Performance • Analysis of Organizational Performance

  13. Human Resource Focus • Work Systems • Employee Education, Training, and Development • Employee Well Being and Satisfaction

  14. Process Management • Product and Service Processes • Support Processes • Supplier and Partnering Processes

  15. Business Results • Customer Focused Results • Financial Performance Results • Human Resource Results • Supplier and Partner Results • Organizational Effectiveness Results

  16. Application Eligibility • Must be part of the executive branch of the Federal Government • At least 100 full time Federal employees • Autonomous with own defined mission • Provide products and/or services to customers outside the organization

  17. Steps and Time Frame of the Application Process • Application distribution, April 2002 • Agencies establish internal review process by July 2002 • Application to agency coordinators, July – Sept 2002 • Application due to Office of Personnel Management by Oct 4, 2002 • Application Review, Oct/Nov 2002 • Site visit review, Nov 2002 – Jan 2003 • Judges final review, Feb 2003

  18. Real World Example – The National Security Agency • Won the Presidential Award for Quality in 1999 • Was viewed by many as “mysterious” before winning the award • Is now a respected organization with deep ties to the community

  19. An Exercise Your Organization Can Use • Ask yourself the following questions: • Is top management in my organization pushing for better quality, and if they are not, would they be responsive to this? • Are our customers consistently pleased by our operations? • Can my company adapt rapidly to changing market conditions without sacrificing product and worker integrity? (continued on next slide)

  20. The Exercise Continued 4. Does my organization involve itself in the community, and if so, is the community thankful? 5. Is my organization focused on long-term progress rather than short term gain? 6. Do employees in my organization feel valued, and will they voice new ideas? • If so, you probably embody the spirit of the award, and may even be able to apply.

  21. Summary • Even if your organization cannot or decides not to apply, the Presidential Award for Quality can greatly aid your operations. • Integrating the Criteria with your daily operations will tremendously benefit your organization. • Quality is not a destination; it is a state of mind.

  22. References • http://www.opm.gov/quality • http://www.nsa.gov

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