The Malcolm Baldrige National Quality Assurance Award. The Quest for Excellence. Eric Santostefano. Agenda. What is the Malcolm Baldrige National Quality Award? Malcolm Baldrige, the man Reasons for establishment of the award How award helps an organization How organization is chosen
The Quest for Excellence
National Quality Award?
of quality and performance in business
in the manufacturing and service sectors
quality management at a time when
quality was not a large issue
versions of the Quality Improvement Act
the importance of quality, the award was named after him.
quality improvement was no longer
an option for American business, but a necessity
was an important issue
are very demanding and simply
trying to align a company to them is
each competing organization, and
follows the specific criteria previously mentioned
Division: 2000 Award Winner in Manufacturing Division
MBNQA each year?
award each year
1987 to raise the awareness of quality in American business
Baldrige National Quality Program. www.quality.nist.gov
Foundation for the Baldrige National Quality Award. www.baldrigefoundation.org
Discover Free Quality. www.freequality.org
OISM 470W Class Notes. Chapter 3. Thomas Foster, Jr. and F. Chelko.