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MANAGERS EMBRACE TRAINING : A HOW-TO GUIDE TO MAKE IT HAPPEN. Richard Fletcher VP Talent Management Zaxby’s Franchising, Inc. Certification Compliance. Saved $3.6 million in training costs 77% adopted the program Sales increased. Align with the need.

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managers embrace training a how to guide to make it happen

MANAGERS EMBRACE TRAINING:A HOW-TO GUIDE TO MAKE IT HAPPEN

Richard Fletcher

VP Talent Management

Zaxby’s Franchising, Inc.

certification compliance
Certification Compliance
  • Saved $3.6 million in training costs
  • 77% adopted the program
  • Sales increased
align with the need
Align with the need
  • Affirmation, requests for more training
  • Best practices
  • New approaches

Work on what your

audience wants!

zaxby s1
Zaxby’s

585 units, 13 states, 20,000 team members

zaxby s2

The FOOD!

Zaxby’s

Indescribably Good

slide8

Problems

  • Rapid growth & high turnover
  • Poor compliance to certification requirements
  • Escalating costs to train
  • Limited resources to train
  • Franchisor cannot train hourly employees directly
slide9

Solution – Licensee Managed Training

  • Change who’s in control
  • New role (Organization Training Manager)
  • Licensing content
    • Reduced costs for Licensees
    • Increased revenue for Zaxby’s Franchising
  • Zaxby’s Learning Center technology
certification compliance1
Certification Compliance

90% of locations now have adopted program

the business results
The business results

Test scores have risen

Test retakes have been reduced

Fees have mitigated our training system costs

Licensees have saved $3.6 million in 2012

System comparable sales up 8.9%

Average unit volume increased 10%

Zaxby’s reached $1 billion this year!

slide15

Takeaway

  • Give control
  • Ensure WIIFM
    • Meet business needs
    • Save money
    • Improve performance
  • Zero based budget
  • Gamification
  • Create marketing plan for training
slide16
Richard Fletcher

Zaxby’s Franchising, Inc.

rfletcher@zaxbys.com

@zax_clo

www.linkedin.com/in/rjfletcher