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EMOTIONAL INTELLIGENCE

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EMOTIONAL INTELLIGENCE

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    2. 2 Overview Emotional Intelligence (EQ) Defined Importance of EQ Development Understanding Change & Your Emotions Developing Your EQ to Manage Change & Stress

    3. 3 EQ is NOT: Achievement or aptitude Achievement or aptitude Vocational interests Personality traits The latest self-improvement fad IQ - general intelligence WORDS USED TO DESCRIBE EQ: Competencies Abilities/Traits Soft Skills/People Skills/Interpersonal Skills Attitudes/Behaviors Advanced “Common Sense” Wisdom Maturity Character “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” (Warren Bennis) “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” (Warren Bennis) EQ is NOT: Achievement or aptitude Achievement or aptitude Vocational interests Personality traits The latest self-improvement fad IQ - general intelligence WORDS USED TO DESCRIBE EQ: Competencies Abilities/Traits Soft Skills/People Skills/Interpersonal Skills Attitudes/Behaviors Advanced “Common Sense” Wisdom Maturity Character “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” (Warren Bennis) “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.” (Warren Bennis)

    4. 4 Words Used to Describe EQ Competencies Abilities/Traits Soft Skills/People Skills/Interpersonal Skills Attitudes/Behaviors Advanced “Common Sense” Wisdom Maturity Character Tie to Biblical principles/Ancient Wisdom/Gardner “Multiple Intelligences” FRUITS OF THE SPIRIT Bad News: EQ abilities are declining in children more impulsive, aggressive, and angry entry level employees are needing more training in EQ competencies DISCUSS WHY? Good News!! EQ is teachable and tends to increase over your lifetime (maturity) Tie to Biblical principles/Ancient Wisdom/Gardner “Multiple Intelligences” FRUITS OF THE SPIRIT Bad News: EQ abilities are declining in children more impulsive, aggressive, and angry entry level employees are needing more training in EQ competencies DISCUSS WHY? Good News!! EQ is teachable and tends to increase over your lifetime (maturity)

    5. Emotional Intelligence (EQ) “The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” Daniel Goleman (1995) Author of international bestsellers: “Emotional Intelligence Working with Emotional Intelligence” & “Primal Leadership” Dissertation Abstract Database: -Was less than 20 with keyword: Emotional Intelligence in 1996 -Now over 600 Dissertation Abstract Database: -Was less than 20 with keyword: Emotional Intelligence in 1996 -Now over 600

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    7. 7 What is Emotional Intelligence (EQ)?

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    9. 9 Intelligence Quotient (IQ) Test: Binet & Simon (1905) - first formal test Persisted as the norm to measure: Cognitive intelligence: Memory & vocabulary Emotional Quotient (EQ) Test: Reuven Bar-On (1985) psychologist Questioned “Why high IQ doesn’t = success?” SUCCESS: “THE ABILITY TO SET & ACHIEVE YOUR PERSONAL & PROFESSIONAL GOALS” NEED A BASELINE (IQ) AS A NECESSARY FOUNDATION TO BE ABLE TO UNDERSTAND & DEVELOP (EQ) SKILLS IQ – peaks around age 17 -Measures: intellectual, analytical, logical & rational abilities EQ (how to relate to others) -Raises until around 50 & then slight decline -not personality (fixed traits=introvert/extrovert) -not aptitude or skill -not vocational interest -not about always being “nice” Intelligence Quotient (IQ) Test: Binet & Simon (1905) - first formal test Persisted as the norm to measure: Cognitive intelligence: Memory & vocabulary Emotional Quotient (EQ) Test: Reuven Bar-On (1985) psychologist Questioned “Why high IQ doesn’t = success?” SUCCESS: “THE ABILITY TO SET & ACHIEVE YOUR PERSONAL & PROFESSIONAL GOALS” NEED A BASELINE (IQ) AS A NECESSARY FOUNDATION TO BE ABLE TO UNDERSTAND & DEVELOP (EQ) SKILLS IQ – peaks around age 17 -Measures: intellectual, analytical, logical & rational abilities EQ (how to relate to others) -Raises until around 50 & then slight decline -not personality (fixed traits=introvert/extrovert) -not aptitude or skill -not vocational interest -not about always being “nice”

    10. 10 Why is EQ Important? Skills/ qualities of the “Perfect” applicant Job Outlook Report” (2004) :Communication skills Honesty Interpersonal skills Teamwork skills Motivation Focus & Energy – Article “Beware the Busy Manager” EQ & Academic Success College Freshman EQ predicts success of students Strong tie found between grades/retention and: Social (Interpersonal) Skills Adaptability/Stress Management Weak tie to IQ & GPA My dissertation Dissertation Abstract Database 2 Dissertations - 1997 823 Dissertations – 2010! Harvard Business Review - #1 article EQ & Academic Success – pilot study EQ & Your Health (Cortisol & DHEA) Skills of “Perfect” Applicant Skills/ qualities of the “Perfect” applicant Job Outlook Report” (2004) :Communication skills Honesty Interpersonal skills Teamwork skills Motivation Focus & Energy – Article “Beware the Busy Manager” EQ & Academic Success College Freshman EQ predicts success of students Strong tie found between grades/retention and: Social (Interpersonal) Skills Adaptability/Stress Management Weak tie to IQ & GPA My dissertation Dissertation Abstract Database 2 Dissertations - 1997 823 Dissertations – 2010! Harvard Business Review - #1 article EQ & Academic Success – pilot study EQ & Your Health (Cortisol & DHEA) Skills of “Perfect” Applicant

    11. 11 Signs Of Low EQ Defensiveness – not open to feedback Lack of sensitivity to feelings of others Inflexible Short tempered (emotional hijacking) Inability to cope & manage stress Lack of self-awareness

    12. 12 Exercise: Think of a CHANGE that impacts you personally? Name some of your emotions related to that change?

    13. 13 Do you know someone who has Emotional Hijacking? Bobby Knight, McEnroe Knowledge and relationships are the currency of the new economy EQ links to job and bottom line performance Changes in the “emotional” brain are possible Do you know someone who has Emotional Hijacking? Bobby Knight, McEnroe Knowledge and relationships are the currency of the new economy EQ links to job and bottom line performance Changes in the “emotional” brain are possible

    14. Diffusing Negative Emotions Thought stopping- we feel a strong negative feeling- we tend to access thoughts that support that feeling- Access a positive emotion- Poll- what routine appeals to you the mostThought stopping- we feel a strong negative feeling- we tend to access thoughts that support that feeling- Access a positive emotion- Poll- what routine appeals to you the most

    15. The Process of Change Implementation

    16. 16 The Focus – Energy Matrix

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    18. QUESTIONS?

    19. Useful EQ Resources EQ Websites & Conferences: www.6seconds.org www.eiconsortium.org EQ Assessments: www.mhs.com (EQ-i & MSCEIT) www.eihaygroup.com (ECI) Reference Materials: The EQ Edge by Steven Stein & Howard Book Celebrate What’s Right with the World – DVD by Dewitt Jones Textbooks: Primal Leadership by Daniel Goleman, Richard Boyatzis & Annie McKee. Metamorphosis EI workbook by Rebecca Haskett (bahaskett@anderson.edu) & David Neidert 19

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