Attending & Listening Skills. Foundation for the other intervention skills covered in the course. Typical Sequence of Skills. Attending. Psychological : Physical :. Nonverbal Communication. Definition: Intentions:. Attending Acronym: SOLER. S quarely face the client. O pen posture.
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Attending & Listening Skills Foundation for the other intervention skills covered in the course.
Attending • Psychological: • Physical:
Nonverbal Communication • Definition: • Intentions:
Attending Acronym: SOLER • Squarely face the client. • Open posture. • Lean toward the client. • Eye contact. • Relax or appear natural.
Guidelines & Precautions • Verbal messages should match body language. • . • Meaning of body language depends upon one’s culture & unique personality. • .
Active Listening • Definition: • Intention: • Challenge:
Closed Questions • Definition: • Intentions: (1) obtain specific information about a client or (2) confirm understanding.
Open Questions • Definition: • Intention:
Guidelines for Questioning • Use open questions to inquire about a general topic & closed questions to obtain more specific details about the topic. • Use questions sparingly or you may fall into a question-answer format. • Use a variety of helping responses. • Don’t ask leading questions or give advice in the guise of a question (“Don’t you think. .?)”
. . . . • Try to turn “why” questions into what or how questions. • Be careful asking “How do you feel about that?” • Don’t ask questions just because you are just nosey. Questioning should be intentional and based on what the client needs.
Silence • Definition: • Intentions: • Helpful Hint:
Additional Eliciting Skills • Accents: • Minimal Encouragers:
Intentions: • Sounding Board. • Promote deeper exploration. • Communicate empathy. • Perception Checking. • Build helping relationship.
Reflection or Restatement: • Definition: • Guidelines:
Types of Reflection: • _______ communicating understanding of a client’s description or perception of a situation. • ________ communicating understanding of the emotions expressed or indicated by the client. Frequently, feelings must be inferred because clients might not have revealed their feelings directly. • ________communicate understanding of the client’s worldview. What is the meaning or personal significance that clients attach to their experiences?
Templates for Reflecting Feelings: • “You feel _____(emotion).” • “You feel __ because of ___.” • “Perhaps you are feeling ____.” • “It sounds like you feel ____.” • “My guess is that you feel _____.” • “If I were you, I might feel _____.” • “I wonder whether you feel ____.” • “Maybe, you feel _____.”
Summarization: • Definition: • Intentions:
Self-Disclosure • Definition: • Intentions: