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Attending & Listening Skills. Foundation for the other intervention skills covered in the course. Typical Sequence of Skills. Attending. Psychological : Physical :. Nonverbal Communication. Definition: Intentions:. Attending Acronym: SOLER. S quarely face the client. O pen posture.

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Attending & Listening Skills


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    1. Attending & Listening Skills Foundation for the other intervention skills covered in the course.

    2. Typical Sequence of Skills

    3. Attending • Psychological: • Physical:

    4. Nonverbal Communication • Definition: • Intentions:

    5. Attending Acronym: SOLER • Squarely face the client. • Open posture. • Lean toward the client. • Eye contact. • Relax or appear natural.

    6. Guidelines & Precautions • Verbal messages should match body language. • . • Meaning of body language depends upon one’s culture & unique personality. • .

    7. Active Listening • Definition: • Intention: • Challenge:

    8. Skills for Soliciting Information

    9. Closed Questions • Definition: • Intentions: (1) obtain specific information about a client or (2) confirm understanding.

    10. Open Questions • Definition: • Intention:

    11. Guidelines for Questioning • Use open questions to inquire about a general topic & closed questions to obtain more specific details about the topic. • Use questions sparingly or you may fall into a question-answer format. • Use a variety of helping responses. • Don’t ask leading questions or give advice in the guise of a question (“Don’t you think. .?)”

    12. . . . . • Try to turn “why” questions into what or how questions. • Be careful asking “How do you feel about that?” • Don’t ask questions just because you are just nosey. Questioning should be intentional and based on what the client needs.

    13. Silence • Definition: • Intentions: • Helpful Hint:

    14. Additional Eliciting Skills • Accents: • Minimal Encouragers:

    15. Reflection & Summarization

    16. Intentions: • Sounding Board. • Promote deeper exploration. • Communicate empathy. • Perception Checking. • Build helping relationship.

    17. Reflection or Restatement: • Definition: • Guidelines:

    18. Types of Reflection: • _______ communicating understanding of a client’s description or perception of a situation. • ________ communicating understanding of the emotions expressed or indicated by the client. Frequently, feelings must be inferred because clients might not have revealed their feelings directly. • ________communicate understanding of the client’s worldview. What is the meaning or personal significance that clients attach to their experiences?

    19. Steps involved in Reflection:

    20. Templates for Reflecting Feelings: • “You feel _____(emotion).” • “You feel __ because of ___.” • “Perhaps you are feeling ____.” • “It sounds like you feel ____.” • “My guess is that you feel _____.” • “If I were you, I might feel _____.” • “I wonder whether you feel ____.” • “Maybe, you feel _____.”

    21. Summarization: • Definition: • Intentions:

    22. Self-Disclosure • Definition: • Intentions: