Perception and Learning: Understanding and Adapting to the Work Environment

1. Perception and Learning: Understanding and Adapting to the Work Environment Chapter 3

2. Learning Objectives • Distinguish between social perception and social identity concepts. • Explain how attribution process works and describe various social perception bias sources. • Understand how social perception process operates in performance appraisals, employment interviews, and corporate image cultivation contexts.

3. Learning Objectives 4. Define learning and describe the two types most applicable to OB: operant conditioning and observational learning. 5. Describe how learning principles are involved in organizational training and innovative reward systems and how knowledge can be effectively managed. 6. Compare how organizations use reward in organizational behavior management programs and how punishment can be used most effectively when administering discipline.

4. Attribution Process • Causal Attribution • Internal • External • Causal Attribution Theory (Kelly) • Consensus • Consistency • Distinctiveness

5. Perceptual Biases • Fundamental Attribution Error • Similar-to-Me Effect • Selective Perception

6. Organizational Applications • Performance Appraisal • Impression Management • Corporate Image

7. Applicant Impression Management Insert Table 3.2 Here

8. Learning Reinforcement Contingencies Insert Table 3.4 Here

9. Reinforcement • Schedules • Continuous • Partial • Interval • Fixed • Variable • Ratio • Fixed • Variable

10. Training • Definition • Varieties • Classroom Training • Apprenticeship Programs • Cross-Cultural Training • Corporate Universities • Executive Training Programs • E-Training

11. Effective Training Keys • Participation • Repetition • Transfer of Training • Feedback

12. Organizational Behavior Management • Discipline • Progressive Discipline

13. Effective Discipline • Deliver Punishment Immediately After Undesirable Response. • Give Moderate Levels of Punishment. • Punish Undesirable Behavior, Not Person. • Use Punishment Consistently Across Occasions. • Punish Everyone Equally for Same Infraction. • Clearly Communicate Reasons for Punishment. • Do Not Follow Punishment with Noncontingent Rewards.